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An Introduction To:An Introduction To:
Partners in Contract Service ExcellencePartners in Contract Service ExcellenceIH Services IncorporatedIH Services Incorporated
IH Services, Inc. P.O. Box 5033 Greenville, SC 29606 864-297-3748
Company DetailsCompany Detailsp yp y
Operations OfficesG ill SC Ki l d GA
Annual Sales: $94,900,000Greenville, SCEasley, SCFountain Inn, SCGreensboro, NCWinston-Salem, NC
Kingsland, GAMarietta, GALaGrange, GAChattanooga, TNBartlett, TN
Employment: 4,260
Businesses: ,Seven Springs, NCLaurinburg, NCTiplersville, MSBryant, ARFive Points AL
Russell Springs, KYLexington, KYGainesville, FL
IH Services, Inc. – $52,000,000Janitorial & Labor Services2,700 Employees
Five Points, AL
Founded: 1955
Pinnacle Staffing – $38,000,000Temporary Staffing1,560 Employees
G t k M i t $1 400 000 Owner: Hendley Family
Corporate HeadquartersGreenville SC
Gatekeeper Maintenance - $1,400,000Full Service Maintenance
Newbold Services LLC - $3,500,000Janitorial & Labor Services Greenville, SCCertified Minority Business Enterprise185 Employees
Quality Local Service with National OutreachQuality Local Service with National OutreachQ yQ y
Professional AssociationsProfessional AssociationsProfessional AssociationsProfessional AssociationsBuilding Service Contractors Association InternationalBuilding Service Contractors Association International
IH Services, Inc. has been a BSCAI contractor since 1980. Ryan Hendley, IH Services’ CEO, served on the board for the eight years (first as Treasurer, two years as Vice President, and served as President in 2003).
BSCAI members are professionals who seek to further the image of the building service
10201 Lee HighwaySuite 225Fairfax, VA 22030703-359-7090 tel703-352-0493 faxBSCAI members are professionals who seek to further the image of the building service
industry. We adhere to a code of ethics which advocates fair business among cleaning contractors. Through BSCAI meetings and correspondence, we are kept informed of up-to-date management techniques, personnel issues, and ways to cut customers’ expenses. This benefits our associates and the companies we service.
Six of IH Services’ executives have been awarded the designation of CBSE – the highest certification for cleaning professionals awarded by the BSCAI. Nine of IH Services’ District and Operations Managers have attained the designation of RBSM.
2003 President -BSCAI
Company CertificationsCompany Certificationsp yp y
IH Services is certified by the InternationalSanitary Supply Association (ISSA) in theCleaning Industry Management Standard (CIMS)– the only consensus based on management
The Standard applies to management,
standards in the cleaning industry.
operations, performance systems and processes.
Compliance with the Standard demonstrates that the organization is
structured to deliver consistent quality systems that are designed to meet the customer’s needs and expectations.customer s needs and expectations.
MarketsMarkets
Airports Automotive Commercial Distribution Healthcare Building Products
C t Ch i l I d t i l El t i F d F itCarpets Chemicals Industrial Electronics Food Furniture
Glass Heavy Equipment
Pharmaceutical Textiles Wire Newspapers
Steel Printing Paper & Lumber Tire & Rubber Utilities Corporate Headquarters
List of Services | JanitorialList of Services | Janitorial||
Total Janitorial Sweeping Machine Cleaning Material Handling Painting
Clean Room Cleaning Overhead Cleaning Baler Operations Fork-Lift Operators Sweeper/Scrubber
Snow Removal Lighting M i t
Air Washer Cleaner Grounds M i t
RecyclingMaintenance Maintenance
List of Services | DistributionList of Services | Distribution
Equipment Cleaning & Hard Floor
||
Total Janitorial
Sweeper/ScrubberOperator
Fork Lift Operators
Equipment Cleaning & Lubrication
Hard Floor Maintenance
WasteHandling
BalerOperation
Trash Hauling Grounds Maintenance Carpet Care Programs
Overhead Cleaning
Module Cleaning
Merge Bed Cleaning Pallet Repair Box Sortation/Packing
Cab/Trailer Washing PaintingTrailerWashout
Lighting Maintenance Recycling Programs
List of Services | ManufacturingList of Services | Manufacturing
Equipment Cleaning & Hard Floor
| g| g
Total Janitorial
Sweeper/ScrubberOperator
Fork Lift Operators
q p gLubrication Maintenance
T h H li g G d M i t C t C P gWasteHandling
BalerOperation
Trash Hauling Grounds Maintenance Carpet Care Programs
Overhead Cleaning Painting Merge Bed Cleaning Pallet Repair Box Sortation/Packing
Snow Removal Parking Lot Cleaning Lighting Maintenance Recycling Programs
Management SupportManagement Supportg ppg pp
A O Sit I d t i lThe IH Services’ management team becomes involved with each customer prior to startup
Area Manager
On-Site Manager
Industrial Engineering
to establish goals and to ensure a smooth transition.
Satisfied C t
Monthly audits with the customer assist in measuring the progress of our mutual
Customer
p ggoals.
Human Resources
Operations Manager
Executive VP
Safety Program for a Safe Work EnvironmentSafety Program for a Safe Work EnvironmentSafety Program for a Safe Work EnvironmentSafety Program for a Safe Work Environment
Managed by Skilled Professionals
Ensures Development, Training &
Hazard Assessments
Ensures Development, Training & Compliance of our Associates
Partnered in Training with Liberty Individual Job Safety
Safety Manual
Mutual Insurance Company
Pre-Startup Safety Evaluations
AnalysesManual
SafetyMonthly A i t
Site Specific S f t
Post Startup Safety AuditsSafety
Performance Goals
Associate Safety
Meetings
Safety Program
Audit
MULTI-FACETED APPROACH
Employee RetentionEmployee Retentionp yp y
IncentivesCompany
AdvancementEmployee of the
MonthLetters of
AchievementBi-Weekly Paycheck Cross Training
Benefits
Holidays Vacation Insurance (Life,Health, Dental)
Funeral Pay 401(k) for AccountManagers
Benefits
Employee BenefitsEmployee Benefits
Hourly AssociatesSalaried Associates(Account Mgr Supervisors)
p yp y
Paid Holidays (5)Paid Vacation (One Week)
Paid Holidays (5)Paid Vacation (One Week)H lth I (O ti l) *
(Account Mgr., Supervisors)
401(K) for Project Managers Health Insurance *Dental Insurance *Di bili I *
Health Insurance (Optional) *Dental Insurance (Optional)*Disability Insurance (Optional)*Life Insurance (Optional) *Disability Insurance *
Life Insurance *Funeral Pay
Life Insurance (Optional) Funeral Pay
*Blue Cross/Blue ShieldCo-Pay
*Benefits in a Card*Low Cost*O ti l*Optional
Job Coverage SampleJob Coverage Sampleg pg p
Transition ScheduleTransition Schedule
The IH Services’ transition term
begins 30 days prior to startup.
The Executive Vice President,
Operations Manager, District
Manager, Account Manager,
Industrial Engineer and HumanIndustrial Engineer and Human
Resources Manager comprise our
team to establish goals, design
the Job Schedules, and assess our
readiness to ensure a smooth
transition.
Client PartnersClient Partners
Crown Cork & Seal
LivInsidOut
GreenvilleCounty
Buildings
Welding & Cutting Products
Gerber Childrenswear
Graniteville
SpecialtyFabrics Grove Worldwide
Client PartnersClient Partners
Reliable Sprinkler Robert Bosch Tool DSI – Twin Oaks Dialysis Clinic Reliable Sprinkler Robert Bosch Tool
Corp.Dialysis Clinic
Healthcare System
South Carolina Department of Motor Vehicles Headquarters
Teledyne Electronics The Hand Therapy Center FurnitureCenter Furniture
Williamette Industries
William Carter Co.
Yokohama Tire
Business Development Manager Contact Information
Seth BruceIH Services, Inc.Business Development Manager800-868-3777 (office)864-423-1646 (cellsbruce@ihservices.comwww.ihservices.com
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