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***Updated*** HRFL10 = Master Class: "Leader o fthe Future" by John Spence
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How to Build, Lead and Sustain a High Performance Team
The Leader of the Future
Our Goal for today…
• Share with you a wealth of valuable information on leadership and high performance teams.
• This information has been gleaned from leading research, benchmarking studies, executive surveys and interviews at more than 3,000 top organizations.
• Your challenge is to look for the big ideas you can take and implement right away.
• Take lots of notes – but I will give you all of the slides.
74%88%
300%$86,000,000
20% 4+ 39%
1. Credible
2. Respectful
3. Approachable
4. Highly Professional
5. Team Player
1. Credibility
Complete honesty and transparency
Impeccable integrity
Knows how to do their job well
A compelling vision for the future
Passion and excitement
2. Respectful
Open to the ideas of others
Treats people with dignity
Treats people fairly
Creates a winning culture…
Culture CountsFun
Family
Friends
Fair
Freedom
Pride
Praise
Meaning
Accomplishment
The level of highly satisfied and engaged
EMPLOYEES in your business.
The number one factor in increasing the level of highly satisfied and engaged
CUSTOMERS in your business is…
Highly satisfied and engaged employees can
drive as much as a 189% increase in profitability!
The Six Universal Drivers of Engagement
1. Caring, competent, and engaging leaders.
2. Effective managers who keep employees aligned and engaged.
3. Effective teamwork at ALL levels.
4. Job enrichment and professional growth.
5. Valuing employee contributions.
6. Concern for employee well being.
3. Approachable
Genuine
Appreciative
Great communicator
IQ + EQ
The 5 Components of EQ at Work
Motivation
Empathy
Social Skill
Self-Awareness
Self-Regulation
SMART Communications
DialogueAvoid Attack
Weisman Consulting
Source Credibility
C x R x I SO
= Trust
4. Highly Professional
Impressive Talent
100% Ethical
Highly Self-Aware
Always Learning & Improving
Creative and Innovative
5. Great Team Player
What does it take to be a valued member of a team?
Develop and display competence.
Follow through on commitments.
Be reliable – keep your promises.
Stand behind the team and its people.
Be enjoyable to work with.
Be passionate about your work.
Be customer focused.
Communicate and keep everyone informed.
Help the other members of the team.
Help members of other teams.
Share ideas, information and credit.
Hold yourself 100% accountable.
Why a great leader needs to be an expert at collaboration and teamwork:
• You cannot succeed alone.
• You need a team of the brightest people you can possibly find to help you.
• You need to help the team work extremely well together.
• You need the team to support you with enthusiasm, respect and trust.
• But don’t take my word for it…
Anne MulcahyCEO of Xerox and the third most powerful
woman in the world!1. Build a network of great
relationships with people who want to see you succeed.
2. You don’t have all of the answers, so ask for help, advice and feedback from the smartest people you can find.
3. Learn to be a learner.
4. Listen intently to your employees and to your customers.
Let’s take a close look at what some of the top thought
leaders in the world have to say about
teams…
A Vivid Shared Vision
Clear Measurable Goals
Competence + Diversity
Trust
• D
• M
• C
• C
• M
• D
irection – vivid, clear, inspiring --- shared
easurements – specific, observable, binary
ompetence – very good at what they do
ommunication – open, honest, courageous
utual Accountability – all team members
iscipline – do this every day
11 Key Team Competencies:
1. Setting clear, specific and measurable goals.
2. Making assignments extremely clear and ensuring required competence.
3. Using effective decision making processes within the team.
4. Establishing accountability for high performance across the entire team.
5. Running effective team meetings.
6. Building strong levels of trust.
7. Establishing open, honest and frank communications.
8. Managing conflict effectively.
9. Creating mutual respect and collaboration.
10. Encouraging risk-taking and innovation.
11. Engaging in ongoing team building activities.
Competence
RespectDistrust
Affection TRUST
HIGH
LOW
LOW HIGH
Concern
I am good at
what I do…
And I do it because
I care about you!
1. Character
2. Courage
3. Communication
4. Collaboration
5. Compassion
6. Contribution
Workshop
If you have any questions at all please do not hesitate to send a note or call. My email address is: john@johnspence.com
Also, you might find value in the ideas I share in my blog:www.blog.johnspence.com/
Lastly, these slides have already been uploaded to:http://www.slideshare.net/johnspence
Tweet it up!
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