How to use SPRINT! elearning games for retail banking

This presentation shows how you can apply SPRINT! elearning games to your training program to acquire knowledge and search skills in retail banking.

- Marc Prensky

Why not put the two together?

Business has lots of content …but no engagement

Games have lots of engagement…

but no content

Why introduce elearning games on the work floor?Ideal for topics that are

dry and people find them boringTrainees more engaged in learning

More motivated to learn by winning, improve highscores

Trainees want to see more excitement and challengesKnowledge retention higher through replay & repetitionMakes learning less formal and more engaging

Shortcomings in many current quiz games

NO!1. Is there a good feedback feature other than correct/incorrect?

2. Are there informational sources where one can learn from?

3. Can you play interactively with others?

4. Can you prevent players from gambling on an answer?

5. Can the players reflect on their performance?

6. Can you print out/view players’ performance reports?

NO!

NO!NO!

NO!

NO!

SPRINT! eLearning games

We will now show how you can apply to the following examples:

• study of policies• compliance issues• retail product knowledge

• study of policies• compliance issues• retail product knowledge

Use SPRINT! games to engage the trainees in relatively dull and try topics.

LEARNING TOPICS RELATED TO POLICIES

1. Ask questions that requires one to know the information in a certain policy

2. Use [INFO] to add a link to open up the policy.

3. Trainee opens up the policy to search for the answer

4. Trainee has limited time to search. Skill to scan and search is being trained.

1. Let the trainee learn from feedback.

2. Was the answer right? Give reasons for the right answer.

3. Was the answer wrong? Let trainee know why it was wrong and what the right answer should be.

4. Link again to the policy so that reflection can take place.

Top tips!• Are you using this in a blended learning environment? Then allow the student to study the policies beforehand.• By shortening the time allowed for [INFO], the trainee will learn to scan the document faster. Do this gradually.• View performance reports to track on trainee progress.

LEARNING TOPICS RELATED TO PRODUCT CHARACTERISTICS

1. Make topic categories according to products.

2. Ask questions relating to product characteristics.

3. Use [INFO] to add a link to open up the information source.

4. Enhance knowledge retention through game repetition.

5. Ideal to add MP games.

1. Let the trainee learn from feedback.

2. Was the answer right? Repeat the right answer.

3. Was the answer wrong? Let trainee know what the right answer should be.

4. Link again to the info source to heighten memory retention.

Top tips!• Use mnemonic strategies in helping trainees remember product characteristics.• Enhance memory retention through repetition. Encourage trainees to repeat the games and offer reward for the highest score.• Perfect to combine SP with MP games so that teams can compete.

LEARNING TOPICS TO IMPROVE CALL-CENTRE SKILLS• improve listening skills• improve search skills• improve think process

1. Create a short mp3 file with tel. recording from a client asking for product details.

2. Trainee listens to client request and clicks on [INFO] to search for the answer.

3. How much time should the trainee be able to find the right answers?

4. Can be used for application training too.

1. Let the trainee learn from good quality feedback.

2. Was the answer right? Repeat the right answer.

3. Was the answer wrong? Let trainee know what the right answer should be.

4. Link again to the audio + info source to heighten memory retention.

Top tips!• Use link feature to open up audio/video/ any sources from the internet.• Skills are improved over repeated practice. • Start easy by allowing more time to repeat the audio recording, and information search.• Increase challenge by shortening the time gradually.

End of presentationWould you like us to show you how to apply SPRINT! games to other learning needs? Leave a comment or mail us: projecten@solvolution.nl

For product details, go to solvolution.nl