How to Increase End User Adoption of New Systems

Hold on a sec…

So you are planning to

implement a new system?

Ask yourself…

Consider some end user

adoption tips from our feline

friends …

Will this make life easier or harder for them? If it’s

harder – expect (and plan for) some resistance.

How busy are users already?

Are good video tutorials & training materials available

from the vendor?

How hard will it be for end users

to learn to use the new system?

Are training materials suitable

for beginners?

If you plan to run in-house

training, how will you cater for

off-site and shift workers?

Don’t just train users how to use

the system, explain when and

why to use it.

Can they cross the line and play nicely?

Who makes the final decision in a dead lock?

Who owns the system?

Will various business units need

to work together to implement

the system?

How will you communicate and

support users during

their journey

through the

stages of

technology

change?

Don’t wait until just before launch to ambush staff

Communicate early and often..

Plan how to

communicate

with mobile

users.

What level of end user adoption

do you need for an appropriate

ROI?

How will you manage users

who fail to adopt the new

system?

Persuasive user

adoption

communication

and low risk

trials make a

difference…

… and can turn

some laggards

into converts.

Images from http://icanhas.cheezburger.com/

For more end user adoption tips check out:

http://www.snapcomms.com/solutions/user-adoption-communication.aspx