How Continuous Improvement Can Achieve Business Stability

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How Continuous Improvement Can Achieve Business Stability

Dr. Joseph A. DeFeo, CEO Juran Global

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Why Listen to Me? Running Juran Global, professional

services firm found by the late Joseph M. Juran.

Consulting with organizations on performance improvement for 26 years.

Research best practices and co-authored four textbooks.

Worked with some great and some not so great organizations.

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I am often asked:"What do we do next

(after Lean and Six Sigma)?” “Is there anything new out there?”“How do we sustain performance?”

9 Business Essentials

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Today’s Agenda

1. Learn why these ‘quality’ topics are essential to business leaders.

2. Understand how to move your PI Program from Lean and Six Sigma to the next level.

3. Determine if your organization will sustain its performance if it stays on the path it is on.

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Embrace

Quality

Leadership’s Role

Strategic Alignment

Innovation Breakthrough ImprovementControl &

Compliance

BPM

Benchmarking

Universals

9 Business Essentials

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Product Features

Increase Sales

Free of Failure

Decrease Costs

Goods and servicesare “fit for purpose” by your customers

“Fit for Purpose” Drives Performance

1Embrace Quality, Don’t Fight It

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Time

ControlPlan Improve 2QbD Compliance DMAIC

Understand Universal Principles

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3Learn Leadership’s Role

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4ProjectsAnnualGoals

StrategicGoals

Vision

Time

3 Years 1 Year Months

Strategy and Projects Aligned

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5

QbDDefine

Goals &Customers

DiscoverCustomer

NeedsDesignProduct

DevelopProcess &Controls

Deliver

Product & Service Innovation

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6Current Performance

A Breakthrough

“Breakthrough is a departure from the usual, familiar way,

into the unknown.”

LSS DefineValue

MeasureValue

Analyze Process-Flow

Improve Process-Pull

ControlProcess

Create Breakthroughs in Performance

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7 EstablishBaseline

Performance

IdentifyCTQs

Monitor ActualPerformance

Compare to CTQ Targets

Take Action

Value Engagement

Teams

or

Self-Control Teams

Assure Repeatable and Compliant Processes

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BusinessResults

Strategic Plans

Customer

Customer

Customer

8

FUNCTIONAL OBJECTIVES

FUNCTIONS

PRO

CESS

O

BJEC

TIVE

S

Key Process

Key Process

Key Process

Move to Business Process Management

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9

Use Benchmarking to Sustain Market Leadership

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BREAKTHROUGH

BREAKTDOWN

Where Are You Headed?

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Connect With Us

@Juran_Institute

www.youtube.com/user/JuranInstitute

www.facebook.com/JuranInstitute

www.linkedin.com/company/juran-institute

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More Resources

business innovation business

process improvement continuous improvement dmaic juran quality handbook lean manufacturing lean six sigma lean transformation operational excellence process innovation

quality assurance quality control quality improvement management consultin

g firm iso 9000 2015 six sigma certification what is lean what is six sigma

Click any link for more information

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Thank You!

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