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- 1. Hosting Network (India) Pvt Ltd .
http://www.hostingnetwork.in E-MAIL : [email_address] Plot no 12 ,
journalist colony road no 3 banjara hills Hyderabad 500034 AP INDAI
E-mail : info@hostingnetwork.in
- 2. Plot no 12 , journalist colony road no 3 banjara hills
Hyderabad 500034 AP INDAI E-mail : info@hostingnetwork.in BPO
Services India Calling has proven expertise in Selling of Wireless
Phones, Healthcare and Financial Services sectors. Our service
delivery strategy ensures that subject matter experts manage your
operations and quickly understand your changing business
needs.
- 3. Plot no 12 , journalist colony road no 3 banjara hills
Hyderabad 500034 AP INDAI E-mail : info@hostingnetwork.in
Operations Our service delivery model is based upon robust
practices involving best-in-class People, Process and Technology.
These elements form the cornerstones of our service delivery
strategy and provide a platform that is flexible and customizable
to suit specific client business dynamics.
- 4.
- Large Customers - Service stability - Proven
- Domain Knowledge and Experience - Delivered
- Onshore-Offshore Delivery - Committed
- Technology backbone Best in the industry
Plot no 12 , journalist colony road no 3 banjara hills Hyderabad
500034 AP INDAI E-mail : info@hostingnetwork.in Why are we
different
- 5.
- Proven expertise in IT-related services
- Large presence of international technology vendors
- Basic ,cellular , paging and Internet services have been
privatized
- Under-sea optic fiber de-monopolized
- IPLC (telecommunications) costs going down
Plot no 12 , journalist colony road no 3 banjara hills Hyderabad
500034 AP INDAI E-,mail : info@hostingnetwork.in The offshore
advantage - India
- Relatively large English speaking population
- 6. Plot no 12 , journalist colony road no 3 banjara hills
Hyderabad 500034 AP INDAI E-,mail : info@hostingnetwork.in Why do
customers outsource? Sample=220 Source: Outsourcing World Summit
Survey System Sponsored by: PWC
- 7.
- Call centers have existed for more than Thirty years and are
often classified as outbound , inbound or mixed.
- Outbound call centers perform such functions as telemarketing
calls, administration of customer survey research, or similar
organized calling programs.
- Inbound call centers perform functions such as information and
referral, customer service, technical support or other inbound call
programs.
- Mixed centers use the personnel and technology available for
both outbound and inbound call programs along with other
multifaceted services like data (verification , processing ,
reconciliation) ,co-browsing ,co-hosting ,e-mail ,fax,
videoconferencing etc.
Plot no 12 , journalist colony road no 3 banjara hills Hyderabad
500034 AP INDAI E-mail : info@hostingnetwork.in Major
Classification
- 8. Plot no 12 , journalist colony road no 3 banjara hills
Hyderabad 500034 AP INDAI E-,mail : info@hostingnetwork.in
- Total worldwide market Year 2003 US $ 405 b
- Projected market Year 2008 US $632 b
- CAGR 11% across all segments**
Worldwide BPO Market
- 9. Plot no 12 , journalist colony road no 3 banjara hills
Hyderabad 500034 AP INDAI E-,mail : info@hostingnetwork.in Why
Delhi Parameter / City Mumbai Delhi Chennai Bangalore Hyderabad
Human Capital - Impact of regional culture High Low High High High
- Work ethic Med High Low Med Low - Exposure to western culture
High High Low High Med Infrastructure - OFC Connectivity for
International & local loop Diverse Diverse Single Single Single
- Power Surplus Surplus Deficient Deficient Deficient
- 10.
- India Calling visions to become the default choice of any
customer when it comes to Contact Center in the Industry, helping
them sustain their competitive edge by delivering.
Plot no 12 , journalist colony road no 3 banjara hills Hyderabad
500034 AP INDAI E-mail : info@hostingnetwork.in Vision
- 11.
- Our Corporate Mission Consists of Two Intertwine Goals.
Plot no 12 , journalist colony road no 3 banjara hills Hyderabad
500034 AP INDAI E-,mail : info@hostingnetwork.in For our customers
Ensure the world class quality of service. Build the best technical
support system. Achieve total customer satisfaction. Maintaining
globally comparable productivity For our Employees Provide a world
class-working environment of trust, openness , togetherness where
they can express creativity , excellence and unyielding integrity.
Mission Statement
- 12. Plot no 12 , journalist colony road no 3 banjara hills
Hyderabad 500034 AP INDAI E-,mail : info@hostingnetwork.in United
States United Kingdom India Prospective Market and Clients
Targeting fortune 500 companies across major economies
- 13. Business Continuity Planning Plot no 12 , journalist colony
road no 3 banjara hills Hyderabad 500034 AP INDAI E-mail :
info@hostingnetwork.in
- State of the art Infrastructure
- Designed for 24x7 operations
- Infrastructure with sufficient
- Strong In-house technology team
- Robust Security and Business
- Scalable process environment
- Continuous Process Improvement
- Use of established quality model
- Risk measurement and mitigation
- Strong senior management team
- Dedicated seasoned professionals
- 8 man years of BPO experience
- Robust and multitasked work force
- Aspired career growth, offered
Platform Process People
- 14. Plot no 12 , journalist colony road no 3 banjara hills
Hyderabad 500034 AP INDAI E-mail : info@hostingnetwork.in
Technology Diagram
- 15.
- 100 seats operating 24x7x365
- Telecom connectivity comprises of 4 VC-IPLC links of 2
Mbps
- Broad-band ADSL link of 2Mbps from Spectranet
- Predictive dialers having both inbound and outbound
licenses
- High End IBM Servers for Databases, Email, CTI and other
applications
- Network Operations Center with fully Equipped Server Rooms
- SSL VPN and Data encryption for secured upload and
download
- Abundant Power with Back-up
Plot no 12 , journalist colony road no 3 banjara hills Hyderabad
500034 AP INDAI E-mail : info@hostingnetwork.in Technology
Contd.
- 16. Security Parameters
- Access control for entry into office
- Visitors have entry passes with strict access restrictions
- No camera phones or any electronic imaging gadgets are allowed
into the operation floor
- Hard copies are restricted. All printouts are monitored at PC
levels. Unnecessary printouts are shredded.
- Each individual has separate log on facility. Passwords to be a
combination of alphabetical, numerical and special characters
- Segregation of access to files carried out based on Internal
Control guidelines
- No local storage provided, all data are stored at server level
with backup
- Regular audits of central server
- USB ports, floppy drives and CD drives are disabled
- All emails can be accessed only from within the company
intranet
- Only selected employees are allowed access to email accounts
from outside the office
- All emails are scanned for attachments and threats
- 17. Plot no 12 , journalist colony road no 3 banjara hills
Hyderabad 500034 AP INDAI E-mail : info@hostingnetwork.in Process
Training
- Empathy & Rapport Building
- PRODUCT & PROCESS TRAINING
Voice & Accent Training and Development
- 18.
- Contact Centers face challenges on Operational efficiency,
primarily service deliveries
- Benchmarks not Focused on Outcomes
- Planning inadequate in Scope and long Term Needs
- Lack of Call Centre People Management Know How
- C all Centre Purpose unaligned to Organizational Purpose
Plot no 12 , journalist colony road no 3 banjara hills Hyderabad
500034 AP INDAI E-mail : info@hostingnetwork.in Contact Center
Challenges Most Call Centers that dont succeed didnt plan to fail,
they simply failed to Plan