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Global business services are more likely to
embrace a hybrid model and take advantage of the tools and technologies
of third parties
“Third parties bring scale, experience tools and enablers to deliver the best possible service”
5839
Global business services are more
customer focused. 3
There were some striking difference in how the different types of organizations defined their purpose.
83% of GBS said being a customer focused organization was key to their purpose compared with 64% of shared services
GBS must provide functions that are
beyond ‘just transactional’
Thank you
sarah@sharedserviceslink.com
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