Future of HR - Wali Zahid SHRM HR Conference v1

Skill City: Asian Answers… to Asian Questions skillcity.co

The Future of HR Wali Zahid | ceo, Skill City bahrainSHRM Pakistan HR Conference

Karachi Marriott: 22 October 2013

Welcome!

Who’s Wali?

Asian businesses have known Wali for his 20-year work

on business leadership and executive coaching

Leads the longest-running Train-The-Trainer program |

14th year | 16+ Asian locations | 1,000+ trainers

Taught MBA courses at IBA, ZABIST, CBM, UMT, IIU, Dow

Board/Advisory @ LCWU, Indus Valley, CBM, PSTD

At heart: a disruptor | challenging training efficacy,

schooling, performance appraisal, leadership readiness

World’s first paper-free TTT

That’s us on web!

That’s us on FB! Like us

Advising Nawaz Sharif govt

Was flown in to advise the new Nawaz Sharif

government on turning around state-owned

enterprises before the cabinet took oath!

Leads CEO leadership workshop

2050 interview – Urdu Digest

CEO Summit with Shahbaz Sharif

At Pakistan Vision 2025 meeting

Two parts of talk

1. How disruptions are shaping the world

2. What it means for HR

Predicting the ‘future’

‘Only a fool can predict future!’ Is that me?

Quite a challenging task!

Made a bit easy by multi-source windows

Health warning: My views could be extreme, inconvenient, controversial, provocative!

Allah knows best (wallahu aalamu bissawab)

Part 1

How disruptions are

shaping the world

How disruptions are shaping world

The world is connected today in ways that are

shattering traditional concepts

Workforce today!

Boring Job clip

1. Future world of work

Year 2050: A world without offices

Future Shock fame Alvin Toffler

‘Work doesn’t happen at work’

Movement, led by Jason Fried talk at TED

M&M are two reasons: Managers & Meetings

So, we are not just talking about flexi-hours

working, we are talking about homeworking

(see WWF report on Future of Planet)

‘Only 1 in 10 managers working’

Ghoshal: ‘Beware the Busy Manager’ research

for HBR

Only 10% managers purposeful

Rest of managers: distracted (40),

procrastinating (30), disengaged (20)

What are managers doing?

ENERGY High

Distraction40%

Procrastination30%

Purposefulness10%

Disengagement20%

Source: Bruch and Ghoshal, HBR

The 4-hour work-week movement

Employee engagement is lowest!

Gallup Engagement Index sows declining numbers every year

2013: disengagement costing the US $450-$550 billion annually

China: only 6% engaged (2013)

India: only 8% engaged (2012)

Employee drivers

‘Meaning’ is

the new

money’ – HBR

Employee drivers…

Dan Pink, Drive: 3 drivers: autonomy, mastery,

purpose. Money is not!

Punished by Rewards, Alfie Kohn

PRP (performance-related pay) is out!

Performance appraisal

A serious movement in place – led by WSJ /

Guardian, Forbes, even HBS. Says:

‘Don’t just redesign, scrap annual appraisals!’

Wali taught a PA 2.0 MBA course at CBM &

Zabist during 2006-11, trying to develop

alternatives to appraisal!

Forbes – scrap PA!

WSJ – scrap PA!

2. HR supply chain – as we speak

Schools, colleges, universities

New recruits/ new employees

What is out

1. Motivated, disciplined employees (not made any

more!) – Because of Gen Y autonomy needs

2. Training, knowledge, instruction (not effective!)

3. Degrees obsolete (Google HR boss - no GPA, no

interviews!)

4. Schools & universities (replaced by MOOCS, Khan

Academy, FutureLearn UK)

Gen Y’ers / Millennials

Gen Y employee experiences

Mass customization – everyone has a different

need that needs to be met

‘Managing your people as a workforce of one’

as Accenture calls it

Means: different strokes for different folks

End of teaching? Edudemic

Learning, not teaching! Wharton

End of college degrees: HBR

GPA & interviews useless: Google

Khan: Teacherless classrooms

KAS: Parent-Teacher Meeting

‘Teachers are the biggest hurdle in student

learning,’ KAS tells parents at Karachi

PTM/2013

MOOCs replacing unis

Free education globally

MOOCs rising

Even UK unis following!

3. Technology

Cloud, wearable computing is changing everything – Google Glass, iWatch

Death of ERP (now open-source, SaaS, modular, smaller)

Tracking of productivity in real-time

End of office email, and all those cc’s!

End of ERP

Recruiting: Things at speed of life

Earlier: Recruiting cycles used to take forever

Now: End of CV hiring - social recruiting at runtime

Tech to take over compensation, succession planning and training

Automatic data collection and analytics

Software that pre-interviews candidates

The resume’s relevance fades, while visible portfolios rise

More standardization and integration with applicant tracking systems (ATS)

More, earlier face-to-face conversations with video interviewing

Source: David Spark

Part 2

What it means for HR

Likely scenario: 3 things may happen

1. Some HR parts which have no efficacy are removed from the transaction/table

2. Some HR parts taken by technology/BPO –recruitment, training, productivity tracking, rewarding

3. Some parts will become line functions –engagement

What will HR do then?

Honest answer: We don’t know!

New roles (beyond HRBP) to emerge in a new era

1. Commercial acumen/ business-orientation!

2. HR as entrepreneur or innovator

3. Key role: Balancing technology and human touch

4. Managing Just-in-Time workforce capability

Questions?

This is draft version 1.

Future versions may take a different shape!

Thank you!

Wali Zahid

skillcity@live.com

www.skillcity.co

+92 300 820 1 88 9

+971 50 2 55 3 88 7

+973 3416 0522

Future of HR - Wali Zahid SHRM HR Conference v1

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