Finding the #WIN in Citizen Engagement

Finding the #WIN in Citizen Engagement

Dan MunzCenter for New Media and Citizen EngagementU.S. General Services AdministrationAugust 25, 2010

I’m Dan Munz(@dan_munz)

I work at theGSA Center for New Media and Citizen

Engagement(@GovNewMedia)

The Center strives to be an incubator and accelerator for government-wide new

media and citizen engagement technologies,

tools, practices, and policies.

Our mission:1.Government People2.People Government3.Efficient & Effective

(Simple!)

We’re Working On…• Ideation and

Crowdsourcing• Contests and

Challenges• Apps.gov NOW• Engagement Strategy• Market Research• Legal and Policy

• Accessibility and Usability

• Terms of Service with New Media Providers

• Building Community and Sharing Best Practices

• Connecting to the Vendor Community

Challenge.govBringing together citizens and

government around our nation’s toughest challenges.

Launching in September.

Today’s session

Survival = Not Fun

Not sustainable.

Closed Governmentvs.

Open Government

“Webinar”vs.

Discussion

One-Way = Not Good Enough

What does a two-way government look like?

• Responds on a “human being” scale of time(because that’s the scale its customers work on)

• Puts information where people are looking(because anything else is a waste of time)

• Constantly seeking meaningful feedback(because it knows the value of others’ ideas)

• Delivers services how and when they’re needed(because demand isn’t always predictable)

• Acts like it’s operated by fellow human beings(because it is)

This is unnatural.

(That’s why you need a survival guide to do it.)

1.Mind the gaps

(in law and policy)

2.Empower your

skeptics, butown your risk.

3.Build a process,not a website.

4.Connecting with people is good.

Connecting them with each other is better.

5.Screw around online.

(Effectively!)

credit: @levyj413

Thank you!

@GovNewMedia (work)@dan_munz (personal)