Fiinovation - CSR & Sustainability, The Impact Phenomenon

19

70

s

# Figure 1

# Figure 3

FIINOVATION PRACTICES

nd2 Phase

rd3 Phase

FIINOVATION

EXCLUSIVE DEPARTMENTS

The Client Support Management (CSM) at Fiinovation is a unique initiative in the social development sector. It provides information of the programmes taken up by Fiinovation. The partners specifically the CSOs have access to a web portal that ends the conventional way of tracking project progress and helps the CSOs from constant calling and the endless paper work. CSM is a strategy that combines the information, systems, technologies, policies & processes and organization employees with organizational objectives.

The interactive web interface is time saving and allows users to be updated on all project activities all the time. The mobile compatible website helps partners to be updated on real time basis. The team helps address client queries and processes requests as per the requirement.

8