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EMOTIONAL INTELLIGENCEARISE TRAINING & RESEARCH CENTER
- ROBY
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ARISE TRAINING & RESEARCH CENTER
HISTORYSL.NO YEAR AUTHOR CONCEPTS
1 1920 THORNDIKE SOCIAL INTELLIGENCE
2 1935 DOLL SOCIAL COMPETENCE
3 1940 WECHSLER NON-INTELLECTIVE INTELLIGENCE
4 1948 LEEPER EMOTIONAL THOUGHT
5 1966 LEUNER EMOTIONAL INTELLIGENCE
6 1973 SIFNEOS “ALEXITHYMIA”(COGNITIVE EFFECTIVE DEFICITS)
7 1983 GARDNER PERSONAL INTELLIGENCESL.NO YEAR AUTHOR CONCEPTS
8 1983 STERNBERG PRACTICAL INTELLIGENCE
9 1985 BAR-ON “EQ”
10 1989 SAARNI EMOTIONAL COMPETENCY
11 1990 SALOVEY&MAYER
EMOTIONAL INTELLIGENCE
12 1994 BAGBY&TAYLOR TAS(TORONTO ALEXITHYMIA SCALE)
13 1995 DANIEL GOLEMAN
EMOTIONAL INTELLIGENCE
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MULTIPLE INTELLIGENCE
1. Mathematical-logical2. Verbal-linguistic3. Bodily- kinaesthetics – PHYSICAL
ACTIVITY4. Musical5. Visual-Spatial6. INTERPERSONAL7. INTRA PERSONAL
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Goleman agreed with Salovey and Mayer that there were five main domains of emotional intelligence:
1. Knowing one’s emotions.
2. Managing emotions.
3. Motivating oneself.
4. Recognizing emotions in others.
5. Handling relationships.
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EMOTION
WHAT PEOPLE DO IN COMMON ?
FREEZE
FRIGHTENED
FLIGHT
ANCIENT PEOPLE WERE DOING = DARWIN
“SURVIVAL OF THE FITTEST”
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INTRA VS INTER
INTRAPERSONAL Stress Handling Techniques Self Management Developing Positive Self-Talk Keeping Motivated HappinessINTERPERSONAL Communication Strategies Assertiveness Techniques Transactional Analysis Handling Difficult People Selling Techniques
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BRAIN FUNCTION=NORMAL CIRCUMSTANCES
SIGNALS=5 SENSES
THALAMUS
TRAFFIC CONTROLLERCORTEX
AMYGDALA
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BRAIN FUNCTION=EMOTIONAL CIRCUMSTANCES
SIGNALS=5 SENSES
THALAMUS TRAFFIC CONTROLLER
CORTEX
AMYGDALA BYEPASS AND SEND
DIRECTLY
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THE ART OF WAR
"Knowing others and knowing oneself, in one hundred battles no danger. Not knowing the other and knowing oneself, one victory for one loss. Not knowing the other and not knowing oneself, in every battle certain defeat."
= Sun Tzu, The Art of War
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ARISE TRAINING & RESEARCH CENTER
When a boss shout at you!!!!!!!
“When angry, count to ten before you speak; if very angry, an hundred.”
- Thomas Jefferson
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ARISE TRAINING & RESEARCH CENTER
According to Mayer, there would appear to be three ways in which people deal with emotions:
• Self-aware – people are aware of their emotions.
• engulf – people feel overwhelmed by their emotions.
• Accepting – people accept their moods.
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THE BEHAVIOUR CYCLE
MY LEVEL OF SELF-ESTEEM
INFLUENCE MY
BEHAVIOUR
THEIR OPINION
INFLUENCES MY SELF - ESTEEM
THEIR OPINION AFFECT THEIR
BEHVIOUR TO ME
PEOPLE I MET SEE ONLY MY
BEHAVIOUR
THEY REACT TO
MY BEHAVIOU
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THEY DEVELOP OPINION
ABOUT ME
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HOW TO GET WORK!!!!!!!!
Andrew Carnegie, a Scotsman, emigrated to the United States and built up a very successful steel company - US Steel. He sold it in 1900 for $350m and maintained that he would leave this earth with the same wealth in which he had arrived. He was true to his word and put his money into the Carnegie Foundation which endowed thousands of libraries around the world. It is clear that he had emotionally intelligence and on his gravestone were inscribed the words,
“Here lies a man who knew how to get people to work for him that were better than he was”
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STRESS
Stress is effectively any interference that disturbs a person’s healthy mental and physical wellbeing, occurring when the body is required to perform beyond its normal range of capabilities. It is caused when the body is placed under physical or psychological stress.
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POSITIVE STRESS & NEGATIVE STRESS
POSITIVE STRESS: A cricket or football match WON under a prolonged pressure
NEGATIVE STRESS:A cricket or football match LOST under a prolonged pressure
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The most commonly reported causes of stress at work include:
The most commonly reported causes of stress at work include:
A feeling that one's reward is not matched by levels of responsibility and effort.
Inadequate time to complete the job properly.
No clear job description or chain of command.
No recognition or reward for doing well.
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ARISE TRAINING & RESEARCH CENTER
The most commonly reported causes of stress at work include:
No way to voice complaints. Too much responsibility with too
little authority. Un-co-operative fellow workers. Lack of effective communication
and conflict resolution. Lack of job security. Long working
hours. Excessive time away from home and
family.
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The most commonly reported causes of stress at work include:
Office politics and conflict among staff.
Prejudice in the workplace. Unpleasant or hazardous working
conditions. No opportunity to use personal
talent and ability effectively. Bullying or harassment.Feeling powerless.Continuous unreasonable
performance demands.
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The organisational effects of stress can include the following:
High absenteeism and staff turnover levels.
Workplace accidents. Interdepartmental conflict.Deterioration in industrial relations. Reduction in long-term productivity. General dissatisfaction, low morale
and poor work performance. Reduces commitment and
motivation.
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Signs and Symptoms - STRESS
Physical: Increased heart rate, perspiration and respiration. Chest palpitations, sweaty palms, dry mouth, muscle tension, restlessness and nausea. Long term effects include backache, stomach ulcers, migraine,
high blood pressure, heart trouble, depression, weakened immune system and irritable bowel syndrome.
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2. Emotional: Periods of anxiety, crying, feeling of hopelessness, panic attacks and irritability.
3. Behavioral: Changes in sleeping and eating patterns, increased smoking, alcohol consumption, nail biting, absenteeism form work.
Signs and Symptoms - STRESS R
ARISE TRAINING & RESEARCH CENTER
Mental/cognitive: Indecision, not thinking clearly, confusion, lack of concentration, forgetting, interpretation leading to overreacting.
Signs and Symptoms - STRESS R
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Stress Self-Test
Read the questions below and circle the number which best reflects how often you have had that symptom in the last three months, using the following scale:
Scale: 1 =hardly ever, 2 = sometimes, 3 = often, 4 = very often
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Scale: 1 =hardly ever, 2 = sometimes, 3 = often, 4 = very often
I feel nervous, anxious, ill at ease 1 2 3 4 I feel keyed up, over excited 1 2 3 4 I worry excessively 1 2 3 4 I become confused or forgetful 1 2 3 4 I have difficulty concentrating 1 2 3 4 I feel generally irritable 1 2 3 4 I become depressed 1 2 3 4 I feel bored or apathetic 1 2 3 4 I feel my heart pounding 1 2 3 4 I breathe rapidly 1 2 3 4 I develop headaches or eye tension 1 2 3 4 I experience low back pain 1 2 3 4 I am short tempered with others 1 2 3 4 I become withdrawn 1 2 3 4
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Scale: 1 =hardly ever, 2 = sometimes, 3 = often, 4 = very often
I am achieving less than normal 1 2 3 4 My stomach becomes upset 1 2 3 4 I feel light headed or faint 1 2 3 4 My mouth and throat become dry 1 2 3 4 I develop nervous twitches 1 2 3 4 I can't sit or stand still 1 2 3 4 My muscles become tense and stiff 1 2 3 4 I stutter or stammer when I speak 1 2 3 4 I clench my jaw or grind my teeth 1 2 3 4 My hands and fingers tremble 1 2 3 4 My appetite changes markedly 1 2 3 4 I sleep too long, stay in bed 1 2 3 4 I suffer from insomnia 1 2 3 4 I have minor accidents/make more mistakes 1 2 3
4
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I have conflicts with co-workers 1 2 3 4 I take lots of sick leave 1 2 3 4 I use alcohol excessively 1 2 3 4 I am afraid of violent confrontation 1 2 3 4 I experience exaggerated fears or phobias
1 2 3 4 I have constant financial difficulties 1 2 3
4 I have constant feelings of not being
worthwhile 1 2 3 4 I have too many pressures at one time 1 2
3 4 I have difficulty carrying responsibility 1 2
3 4
Scale: 1 =hardly ever, 2 = sometimes, 3 = often, 4 = very often R
ARISE TRAINING & RESEARCH CENTER
I find it difficult to cope with frustrating situations 1 2 3 4 I can't handle a demanding environment 1 2 3 4 I have difficulty relaxing 1 2 3 4 I find it hard to communicate 1 2 3 4 I have unreal expectations of my relationships 1 2 3 4 I feel obligated to others 1 2 3 4 I experience lack of recognition and approval from others 1 2
3 4 I am resistant to change 1 2 3 4 My co-workers often seem hostile 1 2 3 4 I feel unappreciated, unsupported 1 2 3 4 I feel lonely, isolated 1 2 3 4
Scale: 1 =hardly ever, 2 = sometimes, 3 = often, 4 = very often R
ARISE TRAINING & RESEARCH CENTER
ANALYSIS OF SELF STRESS
Scoring: There are no right or wrong scores for this quiz! Obviously, the lower your total score the better. This quiz is designed really to draw your attention to the myriad of stress symptoms you may have been disregarding. Any item you have marked as a three or four indicates a potential problem that warrants your attention.
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Some of the most commonly advocated strategies include:
Exercise: Exercise is widely acknowledged as beneficial in reducing anxiety levels. When you are nervous, angry, or upset, you can release the build up of pressure through exercise or physical activity. Exercise burns up adrenaline and produces helpful chemicals and positive feelings. Running, walking, working in your garden, yoga, soccer are just some of the activities you can try. They can help reduce the outward symptoms of stress and provide an emotional respite.
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Identify ways to manage your time:
One of the major symptoms of stress at work is the feeling that there are just not enough hours in the day for you to do everything that needs to get done. Trying to take care of everything at once can seem overwhelming and, as a result, you may not accomplish anything. Instead, make a list of what tasks you have to do and then do one at a time, checking them off as they’re completed. Give priority to the most important ones and do those first. Ask to attend a time management course if you feel this will help.
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Improving your diet:
When we are stressed we often feel too busy to take lunch breaks and feel too tired in the evening to cook for ourselves. We often then resort to eating ‘convenience’ foods and ‘junk’ foods. Balanced healthy diet is essential. Assess the current diet and identify where improvements should be made and commit to those improvements.
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Learn to relax:
The best strategy for avoiding stress is to learn how to relax. There are many relaxation exercises which can be done in the workplace. The most common of these is to learn breathing techniques. Relaxation can be learned by anyone and costs nothing. Yoga, meditation, and massage are commonly used as methods of relaxation.
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Talk about your stress:
It helps to talk to someone about your concerns and worries. Perhaps a friend, family member, colleague, or counselor can help you see your problem in a different light. If you feel your problem is serious, you might seek professional help from a counselor. Knowing when to ask for help may avoid more serious problems later.
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Breathing Techniques:
Stress leads to hyperventilation or over breathing. Diaphragmatic breathing counteracts the stress response. Place one hand on the diaphragm (the stomach area between the rib cage). Push this part out when breathing in and let it rest when breathing out. When breathing out, hold the breath. This replaces oxygen levels in the
bloodstream and increases carbon dioxide.
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Learn to say "no":
If there are things at home or at work that you just can't or don't want to do, learn how to say no. And don't commit to new things
just because you feel you have to. Don’t take on more than you can handle. This is dealt with in more detail in the section on Assertiveness
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WHAT IS SELF MANAGEMENT???
“Self management is the degree to agree themselves for their own mistakes, correction ,own training, career development.”
- Roby
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SELF E ESTEEM & SELF - EFFICACY
Self-esteem is the extent to which one has a positive image of oneself and a measure of the extent to which one approves of and accepts oneself and regards oneself as praiseworthy, either absolutely or in comparison with others. Self-esteem has been linked to career decisions and behavior.
Employees that have a high level of self-esteem are likely to have a strong sense of self-efficacy, which implies that they have strong expectations that they can execute the behavior required for
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DEVELOPING A POSITIVE SELF TALK:
“If you think you can, or think you can’t, you’re probably right.”
- Henry Ford
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SELF BELIEF
SELF IMAGE
SHED STRESS
POSITIVE THINKIN
G
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KEEPING MOTIVATED
“Success is not final, failure is not fatal: it is the courage to continue that counts.”
- Winston Churchill
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HOW TO GET MOTIVATED:
Get motivated every day: Motivation does not automatically last. You have to renew it each and every day. You simply have to realize that if you want to stay motivated over the long term, it is something you will have to apply to yourself each and every day.
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VISION
Have a vision for your life: Remember to have a vision. You have to have a vision that is suitable to motivate you. Set goals and sufficient rewards.
Develop a plan and stick on to achieve the plan.
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FUEL YOUR PASSION
ENERGISE YOUR BODYENERGISE YOUR MINDENERGISE YOUR SPEECH
MAKE A TREND SET IN ALL YOUR ATTITUDE
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WORK HARD = RESULT ORIENTED
SMART – GOALSS= SPECIFICM= MEASURABLEA=ACHIEVABLER=RELEVANTT=TIME BOUND
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PUT GOOD THOUGHTS TO YOUR MIND:
TALENT OR SKILL OR KNOWLEDGE
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RIDE THE MOMMENTUM WHEN IT COMES:
“Things may not go well always it may play in a zig – zag manner. Make sure you feel good about yourself”.
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COMMUNICATION STRATEGIES:
“It’s too easy in life to blame others and place the responsibility for failure on them. Before you begin to think about other people and how to deal with the problems you perceive they present let’s make sure you have thought about your own attitude”.
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“HELP YOURSELF FIRST”
Recognize your own defensive mechanisms
TRY TO SLOW DOWN YOUR REACTION
INVESTIGATE,EVALUATE,OMMIT
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SELF AWARENESS COMPETENCIES
AWARENESS OF FEELINGS:
“Recognize ones emotions and feelings”
Know others EMOTIONS = FEELINGName WHY AND LABEL THEM
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REALISE THE CHAIN
FEELINGS
THINKING
WORDS &
SAYINGSFEELINGS OF EMOTION TO
ACTION
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EFFECTS OF THEIR FEELINGS
PERFORMANCE AT WORK
QUALITY OF EXPERIENCE AT WORK
RELATIONSHIP WITH OTHERS
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PERSONAL INSIGHT
AWARE OF THEIR STRENGTH,FRAILTY,EMOTIONAL BOUNDARIES IN RELATIONSHIP
REFLECTIVE AND UNDERSTANDING THE POWER OF LEARNING FROM EXPERIENCE
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LEARNING
OPEN TO CANDID FEEDBACK
NEW PERSPECTIVE
CONTINOUS LEARNING & SELF DEVELOPMENT
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TYPES OF PERSONALITY
1.PERFECTIONISTS 6.QUESTIONERS 2.HELPERS 7.ENTHUSIASTS OR 3.ACHIEVERS ADVENTURES
4.ROMANTICS 8.BOSSES
5.OBSERVERS 9.PEACEMAKERS
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PSYCHOMETRIC TEST
A psychometric test designed by Carl Jung in his book “PSYCHOLOGICAL TYPES”,1921.
To take the test visit the URL: http://humanmetrics.com/cgi-
win/Types2.asp
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EMOTIONAL INTELLIGENCE VS MASTERING MIND
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EMOTIONAL INTELLIGENCE
LEARN TO BE HAPPY AT WORK PLACE AND
SO YOUR LIFE TOO
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Peter Warr a Professor of work psychology - 25% of our lives is at work
HAPPYIT IS NOT IN DOING WHAT YOU LIKE WHEREAS LIKING WHAT YOU DO - James M Barriers Scottish author and dramatistARISE TRAINING & RESEARCH CENTER
The art of happiness: A Handbook for living – Dalai Lama
HAPPINESS CAN BE ATTAINED BY TRAINING THE MIND
1. ALWAYS SMILE2. STOP WORRYING3. DO THINGS DIFFERENTLY4. HAVE BREAK FROM WORK TO
HAVE FUN5. ENSURE GOOD NIGHT SLEEP6. EAT NUTRIOUS FOOD AND
EXERCISEARISE TRAINING & RESEARCH CENTER
BUDDHA ‘S BEAUTIFUL MESSAGE
ONE OF THE BEAUTIFUL CONCEPTS THAT BUDDHA HAS GIVEN TO HIS DISCIPLE WAS THAT A WELL ORDERED MIND WILL DO GREATER GOOD TO A MAN THAN A FRIEND OR MOTHER OR ANYONE IN THIS WORLD”
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WELL BALANCED BODY AND MIND
1.EMOTIONAL INTELLIGENCE
A MAN COVERING WITH BLANKET WHEN IN COLD WEATHER WHEREAS YOGI SITS COMFORTABLY IN SNOW IN THE HIMALAYAS WITHOUT EVEN PROPER CLOTHES
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EMOTIONS
Emotions are powerful sources of energy. They arise in us and activate our values, shape our behavior.
Daniel Goleman, refers emotions to a feeling and its distinctive thoughts, psychological and biological states and range and tendency to act.
Emotion is an instant plan for handling life that evolution has instilled in us.
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BODY AND EMOTIONS
When a person is in fear the blood goes to the large skeletal muscles such as in the legs making it easier to run fast.
When in happiness, there is an increased activity in the brain centre. This prevents negative feelings and increases available energy.
Sadness brings a drop in energy.ARISE TRAINING & RESEARCH CENTER
HOW TO OVERCOME
1. DIET CONTROL2. SPIRUTUALISM3. THINK BEFORE YOU SPEAK4. YOGA AND MEDITATION5. POSTURE
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MIND AND MONKEY
Our Mind is like a monkey which jumps from one place to another restlessly
1. Dissatisfaction2. Distress3. Disgust with others
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MIND AND ELEPHANT
Our mind is also like as strong as an elephantWhich when being tamed can pull greater
burdens in life and succeed.
Which can erode six c’s of cancers
1.CYNICISM 2. CRITICISM 3.COMPARING 4.COMPETING 5.COMPLAINING 6. CONTENDING
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SELF CONTROL AND CONCENTRATION
HAVE A CONTROL OVER WORDS
KEEP IT SHORT AND SIMPLE
Half of the problem sheds when this is practiced
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TREE
ROOTS------- WATER HONESTY,UPRIGHTNESS,STRAIGHTFORWARD,SINCERETY,LOYALTY
SOIL--------FRIENDSHIP
FLOWER ------- CHARACTER
FRUITS ------ MASTERING THE MIND(TASTY)ARISE TRAINING & RESEARCH CENTER
MENTALLY SICK
Physical sickness can be cured but
mental sickness ?Change yourself
1.Flexible to change
2.Temperament
3.Empathy
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For true success ask yourself these four questions: Why? Why not? Why not me? Why not now?- James Allen
Learn from yesterday, live for today, hope for tomorrow. The important thing is to not stop questioning.-Albert Einstein
Imagination is more important than knowledge. Knowledge islimited.Imagination encircles the world.- Albert Einstein
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