Electronic Business Technology

ELECTRONIC BUSINESS TECHNOLOGYPRESENTED BY,VARNANA NAIRMONISHA T.B.ABDUL NAFIYRAHUL K.V.

•The term "e-business" was coined by IBM's marketing and Internet teams in 1996.

DEFINITION:

•Electronic business, or e-business, may be defined

as the application of information and communication

technologies (ICT) in support of all the activities of

business.

• It is also defined as the conduct of industry, trade,

and commerce using the computer networks.

E-Business Vs. E-CommerceSl. No. E-Business E-Commerce

1. It focusses on the functions that occur using electronic capabilities.

E-Commerce is a subset of E-Business.

2. E-Business helps to link a companies internal and external data systems efficiently in order to work more closely with suppliers and partners.

It seeks to add revenue streams using the World Wide Web and Internet.

Application of E-Business• Internal• Communication• E-Commerce

I. INTERNAL BUSINESS SYSTEMS

a) Customer Relationship Management (CRM)

b) Enterprise Resource Planning (ERP)

c) Document Management Systems (DMS)

d) Human Resources Management (HRM)

A. Customer Relationship Management (CRM)

•CRM is a model for managing a company’s

interactions with current and future customers.

• It involves using technology to organize, automate,

and synchronize sales, marketing, customer service,

and technical support.

Example

Customer Service and Support

• CRMs can be used to create,

assign and manage requests

made by customers, such as call

center software which help direct

customers to agents.

• CRM software can also be used to

identify and reward loyal

customers over a period of time.

Major Vendors: SAP AG, Oracle, Salesforce.com, Microsoft CRM

B. Enterprise Resource Planning (ERP)

• ERP systems integrate internal and external management

of information across an entire organization.

• It embraces finance/accounting, manufacturing, sales and

service, customer relationship management, etc.

• Report generated by ERP

(Contd.)

•ERP systems automate this activity with an

integrated software application.

•ERP facilitates information flow between all business

functions inside the organization, and manages

connections to outside stakeholders.

Example

• Large corporations like Wal-Mart

use a just-in-time inventory

system. This increases inventory

storage and delivery efficiency,

since it helps avoid wasteful

storage days and lack of supply to

satisfy customer demand.Leading ERP Vendors: Oracle, MS Dynamics, mySAP, Tally

C. Document Management System (DMS)

•A DMS is a computer system (or set of computer

programs) used to track and store electronic

documents.

• It is also capable of keeping track of the different

versions modified by different users (history

tracking).

Example

• Banks store all KYC forms filled in

during registration by clients in

electronic format.

• Companies store resumes in the

form of e-docs.

Skelts DMS

D. Human Resource Management System(HRMS)

• A HRMS refers to the systems and processes at the

intersection between HRM and IT.

• HRMS encompasses: Payroll, Time and attendance,

Performance appraisal, Benefits administration, HRIS,

Recruiting/Learning Management, Performance

record, Employee self-service, Scheduling, Absence

Management and Analytics.

Example• Using HRMS a company

can record all the details of an employee, his attendance record, performance and they can decide on his promotion or salary increase.

II. ENTERPRISE COMMUNICATION AND COLLABORATION:

a) VoIP

b) Content Management System

c) E-mail

d) Voicemail

e) Web Conferencing

f) Digital work flows or business process management

A. Voice over Internet Protocol (VoIP)

• Voice over IP is a methodology

and group of technologies for the

delivery of voice

communications and multimedia

sessions over Internet

Protocol (IP) networks, such as

the Internet.

• Example: Skype, Viber, Google

Talk

B. Content Management System (CMS)

• A software application used to upload,

edit and manage content displayed on

a website.

• A content management system can

perform a variety of different tasks for

a website including regulating when

content is displayed, how

many times the content is shown to a

specific user, and managing how the

content connects or interacts with

other elements of the website.

Providers: MS Sharepoint Foundation, IBM Enterprise Content Management

C. E-Mail

• It has emerged as the major form

of business communication.

• Apart from helping in Enterprise

collaboration, e-mails are also

used to advertise new products

and offers.

• Providers: Gmail, Hotmail, Yahoo,

AOL

D. Voice Mail

• Voice mail allows business

professionals access to messages

-- even when they're away from

the office.

• Types:

▫ PC based: Skype

▫ Cell phone based: Provided by

operators

▫ Business voice mail: Guided by

an automated attendant

E. Web Conferencing

• Web conferencing refers to a

service that allows conferencing

events to be shared with remote

locations.

• The service allows real-

time point-to-

point communications as well

as multicast communications

from one sender to many

receivers.

Service Providers: Cisco WebEx, MS Office Live Meeting, Team Viewer

E. Business Process Management (BPM)

• BPM has been referred to as a

holistic management approach to

aligning an organization's business

processes with the wants and

needs of clients.

• It promotes

business effectiveness and efficien

cy while striving for innovation,

flexibility, and integration with

technology.

III. ELECTRONIC COMMERCE - B2B OR B2C:

a) Internet Shop

b) Supply Chain Management

c) Online Marketing

A. Internet Shop

• Online shopping or online

retailing is a form of e-

commerce which allows

consumers to directly buy goods

or services from a seller over

the Internet using a web browser.

Examples: Flipkart, eBay, myntra, Junglee, Amazon, lenskart

B. Supply Chain Management

• They manage firm’s relationship

with suppliers.

• Share information about orders,

production, inventory levels,

delivery of products and services

Providers: SAP, Oracle SCM, Siemens PLM software

C. Online Marketing• It is the marketing or promotion

of products and services over the internet.

• Examples include ads on search engine results pages, banner ads, blogs, rich media ads, social network advertising, etc.

Providers: Microsoft, Yahoo, Google, Rediff

E-Business Models

•When organizations go online, they have to decide

which e-business models best suit their goals.

•A business model is defined as the organization of

product, service and information flows, and the

source of revenues and benefits for suppliers and

customers.

Currently the most adopted e-business models are:

•E-shops

•E-procurement

•E-malls

•E-auctions

•Virtual Communities

A. E-Shops

• Allows consumers to directly buy

goods or services from a seller

over internet.

• Providers: Flipkart, eBay, Amazon,

myntra, Junglee(Amazon India).

B. E-Procurement

• It is B2B, B2C and B2G purchase

and sale of supplies, work and

services through internet

• It is a system to manage tenders

through a website.

C. E-Mall

• It is a website that displays

electronic catalogs from several

suppliers and charges

commission from them for sales

revenue generated at that site.

• It is usually a B2B marketplace.

• Providers: IndiaMART, eBay,

Amazon

D. E-Auctions

• E-Auctions enable organizations

to conduct online auctions.

• The system automates the

complete auction process from

creation of an event to conducting

the auction.

• Providers: C1 India-

www.bankeauctions.com, BSNL-

Premium Number Auction,

Auction of Tea Leaves

E. Virtual Communities

• A virtual community is a social

network of individuals who

interact through specific social

media.

• They can be used for business

communication and also to

communicate with consumers.

• Providers: LinkedIn, forums

provided by Companies.

Potential Concerns

a) Security

b) Privacy and Confidentiality

c) Authenticity

d) Data Integrity

e) Non-repudiation

f) Access Control

g) Availability

A. Security

• Hackers are one of the great threats to the security of e-businesses.

• Some of the methods of protecting e-business security and keeping

information secure include

▫ Physical Security

▫ Anti-virus software

▫ Firewalls

▫ Encryption

▫ http://www.youdzone.com/signature.html

▫ https://www.irctc.co.in/

B. Privacy & Confidentiality

•Confidentiality is the extent to which businesses

makes personal information available to other

businesses and individuals.

•Tools such as encryption and firewalls manage this

specific concern within e-business.

C. Authenticity

•E-business transactions pose greater challenges for

establishing authenticity due to the ease with which

electronic information may be altered and copied.

▫Virtual Private Network

▫Digital Signatures

D. Data Integrity

• Data integrity answers the question "Can the

information be changed or corrupted in any way?"

• A business needs to be confident that data is not

changed in transit, whether deliberately or by accident.

▫Firewalls

▫Backing up Data

E. Non Repudiation

• A business must have assurance that the receiving

party or purchaser cannot deny that a transaction

has occurred, and this means having sufficient

evidence to prove the transaction.

▫Digital Signatures

F. Access Control

• When certain electronic resources and information is

limited to only a few authorized individuals, a business

and its customers must have the assurance that no one

else can access the systems or information.

• This concern is addressed using Firewalls, access

privileges, user identification and authentication

techniques (such as passwords and digital certificates)

and VPN.

G. Availability

• Messages must be delivered in a reliable and timely fashion,

and information must be stored and retrieved as required.

• Examples to address this include data backup, fire-

suppression systems, Uninterrupted Power Supply (UPS)

systems, virus protection and ensuring that there is sufficient

capacity to handle the demands posed by heavy network

traffic.

E-Commerce Payment Methods

E-Cheque

•They work just like ordinary cheques and are legally

binding promise to pay.

• It would be impossible for a e-cheque to bounce.

E-Cash

• Electronic money is money that is

exchanged electronically. This involves the use

of computer networks, the internet and digital stored

value systems.

• Bank deposits, electronic funds transfer (EFT), direct

deposit, digital currencies such as PayPal are all

examples of electronic money.