E comerce

Copyright © 2006 by The McGraw-Hill Companies, Inc. All rights reserved.

McGraw-Hill Technology Education

Chapter 10B

Doing Business in the Online World

10B-2

Consumer E-Commerce• Online shopping

– Purchasing through a web site– Also called Business to Consumer (B2C)– List of products is nearly endless– Features

• Searchable catalog• Secure checkout• Customer support page

10B-3

Consumer E-Commerce• Online stores versus brick and mortar

– Brick and mortar implies a physical store– Brick and mortar properties

• Limited hours• Salespeople can offer assistance• Customers can handle the merchandise

– Online store properties• Store is open 24 x 7• Salespeople usually not available• Can only view the merchandise

10B-4

Online vs. Brick and Mortar

Online store catalogOnline store catalog Brick and mortar store experienceBrick and mortar store experience

10B-5

Consumer E-Commerce• Using online catalogs

– Good online stores have a catalog– Products are often arranged by category– Products can be found by keyword

10B-6

Consumer E-Commerce• Paying for purchases

– Vendors accept several payment methods• Credit cards• Paypal• Electronic Fund Transfer

– May need to create an account• Simplifies shipping• Encourages repeat shopping

10B-7

Consumer E-Commerce• Getting customer service

– Needed to resolve problems– Understand the policies before ordering– Contact information

• How you contact the vendor– Return policies

• Availability and fee for returning items– Shipping policies– Charges and fees

• Convenience fees

10B-8

Consumer E-Commerce• Online banking

– Most teller services handled online– Balances can be obtained– Bills can be paid– Access is typically very secure– Not available at all banks

10B-9

Consumer E-Commerce• Online finance

– Broker and investment services– Costs less than a traditional broker– Stocks and bonds can be traded– Loans can be procured– Tax returns can be filed

10B-10

Business E-Commerce• Business to business (B2B)

– Business transaction between companies– Accounts for the majority of e-commerce– Initially private networks were used– Common transactions

• Reorder inventory• Purchase stocks• Credit checks

10B-11

Business E-Commerce• Intranets and extranets

– Business partners must work together• Networks must work together

– Intranet uses Internet technologies• Only internal workers can access resources• Use a standard browser to access resources

– Extranets open the Intranet to clients• Clients have password level access• Allows the same abilities as employees

– Very simple to use and setup

10B-12

Business E-Commerce• Telecommuters

– Employee working outside of the office– Connects to the office through technology– Several technologies are used

• Home computer and the Internet• Key card changes passwords often• Encryption is used to protect data

10B-13

Security• Improved security measures

– Before 1998, Web security was nonexistent– Now safer than restaurant purchases– All reputable sites protect their customers

10B-14

Security• Secure web pages

– Allows safe transmission of credit card – Use the secure socket layer (SSL)

• Encrypts data transmission to the server– Secure pages are easily identified

• URL uses https://• Browser status bar shows a closed lock

10B-15

Secure pages

Copyright © 2006 by The McGraw-Hill Companies, Inc. All rights reserved.

McGraw-Hill Technology Education

ThanxxxMuhammad Shahid

Multan Pakistan