Definition Of Conflict

““Conflict and Stress Conflict and Stress ManagementManagement””

TrainingTraining

SELAMAT DATANGSELAMAT DATANG

Kanaidi, S.E, M.SiKanaidi, S.E, M.Si kana_ati@yahoo.comkana_ati@yahoo.com

Definition of CONFLICTDefinition of CONFLICT

Bandung, 22 - 23 Desember 2009 By : Kanaidi, SE., M.Si

kana_ati@yahoo.com

Conflict DefinedConflict DefinedThe process in which one The process in which one

party perceives that its party perceives that its

interests are being interests are being

opposed or negatively opposed or negatively

affected by another party.affected by another party. Conflict is a form of relating or Conflict is a form of relating or interacting where we find interacting where we find ourselves (either as individuals ourselves (either as individuals or groups) under some sort of or groups) under some sort of perceived threat to our personal perceived threat to our personal or collective goals. or collective goals.

These goals are usually to do with our interpersonal These goals are usually to do with our interpersonal wants. These perceived threats may be either real or wants. These perceived threats may be either real or imagined imagined (Condliffe, 1991, p3).(Condliffe, 1991, p3).

What’s Mean of What’s Mean of THE ICEBERGTHE ICEBERG

on CONFLICT ?on CONFLICT ?

Definition of ConflictDefinition of Conflict (1 of 3)

A situation in which someoneA situation in which someonebelieves that his or her own believes that his or her own

needs have been denied.needs have been denied.

““The goal of organizational The goal of organizational leadership is not to eliminate leadership is not to eliminate conflict, but to use it.”conflict, but to use it.”

““Conflict is a predictable social Conflict is a predictable social phenomenon and should be phenomenon and should be channeled to useful purposes.”channeled to useful purposes.”

Definition of ConflictDefinition of Conflict (2 of 3)

A process that begins when one party perceives that another party has negatively affected, or is about to negatively affect, something that the first party cares about.

Definition of ConflictDefinition of Conflict (2 of 3)

Values:Values: ideas and feelings about right and wrong (difficult to resolve) ideas and feelings about right and wrong (difficult to resolve)

Components of Conflict

Interests: Interests: things that motivate eg. managers and workers have things that motivate eg. managers and workers have different interests different interests

Components of Conflict

Emotional:Emotional: feelings that accompany human interactions eg. anger, fear, reject, feelings that accompany human interactions eg. anger, fear, reject, and loss and loss

Components of Conflict

The Conflict ProcessThe Conflict ProcessThe Conflict ProcessThe Conflict Process

ManifestManifestConflictConflict

• Conflict styleConflict style•DecisionsDecisions

•Over behaviorsOver behaviors

ConflictConflictOutcomesOutcomes

Positive :Positive :•DecisionsDecisions

•CohesivenessCohesiveness• etcetc

Negative :Negative :• Turn overTurn over

•PoliticsPolitics•StressStress• etcetc

ConflictPerceptions

ConflictEmotions

Sources ofSources ofConflictConflict

• GoalsGoals•ValuesValues•TasksTasks

•ResourcesResources•RulesRules

•CommunicationCommunication

Dilihat dari sifatnya, konflik dapat dikelompokkan menjadi konflik negatif dan konflik positif. Pacing

Organizational Conflict Organizational Conflict OutcomesOutcomes

Dysfunctional outcomesDysfunctional outcomes– Diverts energy and resourcesDiverts energy and resources– Encourages organizational politicsEncourages organizational politics– Encourages stereotypingEncourages stereotyping– Weakens knowledge managementWeakens knowledge management

Potential benefitsPotential benefits– Improves decision makingImproves decision making– Strengthens team dynamicsStrengthens team dynamics