CV Todor Todorov

Curriculum Vitae Todor Todorov Page 1 of 3

Todor Todorov CEO and owner at GoodSpring Technologies

Contact details:

e-mail: todorov@goodspring-tech.com mobile: +359 884 598 560

Summary:

My specialities are integrating technolgy and teams to deliver IT outsourcing services. I have

been working 15 years in the IT area, 8 years of them in Outsourced and Managed Services

environments.

I can offer my skills and expertise in the following areas:

• Integration of new outsourced teams and projects

• IT Support processes development, based on ITIL framework

• Implementation of the tools needed for the service delivery

• Development of quality metrics and KPIs, quality reporting structure

• Efficiency / productivity improvements

• Achievement and keeping the good Customer Satisfaction

• Contract Management for outsourced projects

• Budget Management for outsourced projects and cost optimizations

Experience:

June 2010 - present CEO and owner

GoodSpring Technologies

Leading client relationships with part of the GoodSpring clients.

Searching new clients & IT outsourced projects.

Expanding the portfolio of the company.

October 2009 – May

2010 Adecco Slovakia (Bratislava)

Service Delivery Manager (Interim) ITO project

• Leading an IT Project of 300 employees, outsourced to

Hewlett Packard: budget owner, quality of delivery, personell

management, client relationship

• Improving the financial results of the IT project

• Recruiting a permanent SDM and train him to take the service

management of the IT project

July 2008 - October

2009 Adecco Bulgaria

Service Delivery Manager ITO project

Leading an IT project of 300 employees, outsourced to Hewlett

Packard:

• Budget owner

• Quality of Delivery

• Personnel management

• Client relationship

Curriculum Vitae Todor Todorov Page 2 of 3

Experience (continued):

January 2007 – July

2008 Adecco Bulgaria

Team Captain in ITO project

Leading teams of up to 30 support engineers, outsourced to Hewlett

Packard. Responsible for:

• People management: shift planning, vacations, point of contact

for the senior management

• Team(s) Quality of delivery: following the quality KPIs and

reporting the metrics to the client, improvement plans

• Team(s) Knowledge Management: external and internal

trainings organization, coaching, knowledge retention

January 2006 –

January 2007 Ajilon IT Consulting (former brand name of Adecco Bulgaria)

3rd Level Support Engineer in ITO project

Working as UNIX support specialist in IT project, outsourced to

Hewlett Packard

• Technical Owner of UNIX servers

• Problem management

• IT projects management – Implementations and Changes

• Incident Management

January 2001 –

January 2006 Tokuda Bank - Bulgaria

System Administrator

Responsible for the system administration of a business critical bank

IT system, with high requirements for security and availability.

1999 - 2000 Mandatory Military Service - Bulgaria

Rang: privet

1996 - 1999 Student Jobs

Taking few student jobs as a half time system administrator and few

IT freelancing projects

Education:

1993 - 1999 Technical University – Sofia, Bulgaria

Master of Science, Telecommunications Engineer

1989 - 1993 College of Telecommunications – Sofia, Bulgaria

Technician Telecommunication Appliances

Skills & Expertise:

IT project management skills:

Project Management, Budget Management, Quality Management, Knowledge Management,

People Management, IT Outsourcing, Managed Services, IT process management, Client

Relationship, Crisis Management

IT technical skills:

UNIX: Linux, *BSD, HP-UX; Databases: PostGreSQL, MySQL; Virtualization; Cloud

Computing; Languages: Python, Perl

Curriculum Vitae Todor Todorov Page 3 of 3

Languages:

English Full professional proficiency

Russian Limited professional proficiency

Bulgarian Mother tongue

Driving License:

Category B, vehicles

with up to 8 places

Clear

Hobbies:

Biking, mountains, travelling