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TSIA Benchmark Key Trends
Customer Success
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TSIA Membership Offers the Unique Opportunity…
…to benchmark against industry peers so you can identify your strengths and pinpoint where you need improvements.
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Here’s a look at 3 key research trends from TSIA’s Customer Success Benchmark Study that can help you make incremental improvements to your business.
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23%
Key Research Trend #1
Use data analytics to predict churn.
Source: TSIA Customer Success Baseline Survey
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79%
Key Research Trend #2
Have an account segmentation strategy.
Source: TSIA Customer Success Baseline Survey
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14%
Key Research Trend #3
Use data analytics to predict expansion opportunities.
Source: TSIA Customer Success Baseline Survey
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Benchmark your customer success organization
…with TSIA, and let us show you the proven path to success.
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© Copyright 2016 Technology Services Industry AssociationSource: 2016 TSIA Customer Success Baseline Study
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Not a member yet? No problem! Contact TSIA to learn more about benchmarking opportunities. Let’s talk >
Phil NanusVP Research, Customer Success
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