CROSS CULTURE BUSINESS ETHICS

CROSS CULTURE BUSINESS ETHICS

CROSS CULTURE – A business environment where participants from different countries or regions interact bringing different values, viewpoints and business practices.

BUSINESS ETHICS

These are the moral that guide

principles the way a business behaves

. The same principles that determine an individual’s

actions also apply to business.

ETHICS are the standards of right and wrong and good and bad. ETHICS are concerned with the one ought to do to fulfil one’s moral duty.

1.Be proactive. Start by focussing on creating trustful partnerships , not on the business at hand.

2.Use some cultural rapport.

3.Organize productive interactions that ensure a “win-win” for all parties.

4.Learn do and don’t of the country and the cultures with which you’re partnering.

IMPORTANCE OF CROSS CULTURE BUSINESS ETHICS

BUSINESS ETHICS IN WEST

UNITED STATES OF AMERICA

1.Business conversations may take place during meals.

2. Gift giving is discouraged or limited by US companies' gracious written note is always appropriate and acceptable.

UNITED STATES BEHAVIOUR ETHICS

3. If you do give a gift , it should not be appear as a bribe.

4.An invitation for a meal or a modest gift is usually acceptable.

5.If you are someplace, with a line or queue, go to the end and wait your turn.

6..Do not use or chew on a toothpick in public.

7.Do not smoke in public places and in private homes. They don’t allow.

1.Offer a firm handshake , lasting 3-5 seconds , upon greeting and leaving . Maintain good eye contact during your handshake

2.Good eye contact during business and social conversations show interest , sincerity and confidence.

UNITED STATES COMMUNICATION ETHICS

3.Introductions include one’s title if appropriate or, Mr, Ms, Mrs, and the full name.

4.Ask permission to smoke before lighting cigarette and cigar.

American business ethics are based around the idea that it is possible to maximize wealth and profit while also being committed to upholding values and laws.

COMMON AMERICAN BUSINESS ETHICS

General professional conductSocial valuesAnti-DiscriminationFair labour standardsFinancial responsibilityHonest marketing

COMMON AMERICAN BUSINESS ETHICS CONSISTS OF :-

BUSINESS ETHICS IN MIDDLE EAST

SAUDI ARABIA

1. Saudi Arabians are exceptionally proud of their language , which is strong , uniting across world . Learning at least few words of Arabic is a easy way to demonstrate that a relationship is personally important to you rather than just another business deal.

RESPECTING THE LOCAL LANGUAGE :

Your efforts will be appreciated.

1.The roles of man and women are far more defined in Arab culture. Interaction b/w the sexes is still frowned up in certain arenas. However, when doing business in the middle east it is not uncommon to come across women.

DEALING WITH THE GENDER

2. If you are introduced to women as a male, it is advised to wait and see if hand is extended . If it is not ,then don’t try to shake hands. Avoid touching and prolonged eye contact.

1. Body language is just as important as the spoken word . Your opposite number may be telling you with a raised eyebrows , reclined posture or tone of voice that’s time to change track.

BODY LANGUAGE

1.Do not drink in front of Muslims during Ramjaan . They are fasting.

2. Do not use your left hand particularly when eating . It is considered unclean in parts of middle east.

3.Never cross your legs and display the sole of your foot towards someone.

TURN OFFS OR/ RUDE MOVES

3.Orthodox Muslims do not eat pork , drink alcohol , smoke , or discuss the female members of their family.

4.Friday is the Muslims holiday workweeks may run Saturday through Wednesday.

5.Never interrupt Muslims at prayers, a religious practice they perform five times a daily.

BUSINESS ETHICS IN EAST ASIA

JAPAN

1. If a Japanese says they can complete the job , it is best to take them on face value.

2.From a Japanese perspective, customer is god.

3.For the Japanese, the company conference room is not place for discussion but rather somewhere to report progress.

BUSINESS ETHICS IN JAPAN

4.A delay in reaching a decision is not a reflection of a Japanese person’s inefficiency.

5.Alcohol allows many Japanese to reveal their true thoughts; however drinking with business colleagues is also regarded as a work.

1.Do not blow your nose in public place (including meeting rooms).

2.Never pat a Japanese man on the back shoulder.

3.Never make derogatory remarks about anyone, including your competitors and own employees.

4.Always smile , be pleasant , be willing to learn, ask a lot of questions about your customer’s company ( and none about his/her private life)

PERSONAL HABBITS

COMMON JAPANESE BUSINESS ETHICS1.Be timely2.Dress appropriately3.Know how to present business cards4.Take notes5.Try not to disrespect anyone even a mutual competitor

BUSINESS ETHICS IN SOUTHERN ASIA

INDIA

1.Diverse and complex country2.Language3.Hierarchy4.Meeting and Greeting5.Building Relationships6.Meetings and Negotiations

DOING BUSINESS IN INDIA

  1.The head is considered the seat of the soul. Never touch someone else’s head, not even to pat the hair of a child.

 2. Beckoning someone with the palm up and wagging one finger can be construed as in insult. Standing with your hands on your hips will be interpreted as an angry, aggressive posture.

INDIA BUSINESS BEHAVIOUR ETHICS

3. Whistling is impolite and winking may be interpreted as either an insult or a sexual proposition.

 4. Never point your feet at a person. Feet are considered unclean. If your shoes or feet touch another person, apologize.

 5.Gifts are not opened in the presence of the giver. If you receive a wrapped gift, set it aside until the giver leaves.

TYPE – PRIVATEINDUSTRY - CONGLOMERATEFOUNDED – 1868FOUNDER – JAMSHETJI TATAHEADQUARTERS – MUMBAIAREA SERVED – WORLWIDEKEY PEOPLE –RATAN TATA

TATA

1. NATIONAL INTEREST2. FINANCIAL REPORTING AND RECORDS3.COMPETITION4.EQUAL OPPORTUNITIES EMPLOYER5.GIFTS AND DONATIONS 6.HEALTHY AND SAFETY ENVIRONMENT7.ETHICAL CONDUCT8.CONFLICT OF INTEREST9.PUBLIC REPRESNTATION10.INTEGRITY OF DATA FURNISHED

TATA’S BUSINESS ETHICS PRINCIPLES

Q & A

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