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Learn how Sugar brings together all the modern social networking tools into one application enabling you to better connect with prospects, customers and partners.Presented at SugarCon 2011 by Jan Sysmans, Sr Director Product Marketing, SugarCRM
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CRM Made Social: Integrating Social Media into Sugar
Jan Sysmans
Wednesday April 6 - 5:05 pm
©2011 SugarCRM Inc. All rights reserved.
Agenda
History of CRM
Future of CRM
Using Sugar Studio
A Brief History of CRM
©2010 SugarCRM Inc. All rights reserved.
©2010 SugarCRM Inc. All rights reserved.
©2010 SugarCRM Inc. All rights reserved.
©2010 SugarCRM Inc. All rights reserved.
©2010 SugarCRM Inc. All rights reserved.
©2010 SugarCRM Inc. All rights reserved.
©2010 SugarCRM Inc. All rights reserved.
Really…These Are Your Father’s CRM
©2010 SugarCRM Inc. All rights reserved.
CRM Made Simple
Key Customer Benefits
Flexible Intuitive Open
Brings YOU a simplified UI
Works the way YOU work
Integrates with YOUR environment
Global, Mobile, Social
Just Like These New Media Sites
04/11/2023 ©2010 SugarCRM Inc. All rights reserved. 15
I Want To Sell These Yellow Electric Scooters
To Mark Hinkle at Cloud.com
04/11/2023 ©2011 SugarCRM Inc. All rights reserved. 17
CRM of the Past
04/11/2023 18©2011 SugarCRM Inc. All rights reserved.
CRM of the Future … Here Today
Yellow Electric Scooter Opportunity
04/11/2023 ©2011 SugarCRM Inc. All rights reserved. 20
SugarCRM = Social CRM
04/11/2023 21©2011 SugarCRM Inc. All rights reserved.
04/11/2023 22©2011 SugarCRM Inc. All rights reserved.
04/11/2023 23©2011 SugarCRM Inc. All rights reserved.
Blog
04/11/2023 24©2011 SugarCRM Inc. All rights reserved.
Social Profile / Sales Intelligence
04/11/2023 25©2011 SugarCRM Inc. All rights reserved.
Document Sharing
04/11/2023 27©2011 SugarCRM Inc. All rights reserved.
Online Meetings
04/11/2023 28©2011 SugarCRM Inc. All rights reserved.
How Do You Do That?
04/11/2023 29©2011 SugarCRM Inc. All rights reserved.
Cloud Connectors
04/11/2023 ©2011 SugarCRM Inc. All rights reserved. 30
External Accounts
04/11/2023 ©2011 SugarCRM Inc. All rights reserved. 31
Studio Configuration
04/11/2023 ©2011 SugarCRM Inc. All rights reserved. 32
Studio Configuration: Contacts
04/11/2023 ©2011 SugarCRM Inc. All rights reserved. 33
Studio Configuration: Contacts, Fields
04/11/2023 ©2011 SugarCRM Inc. All rights reserved. 34
Studio Configuration: Contacts, Custom Field
04/11/2023 ©2011 SugarCRM Inc. All rights reserved. 35
Studio Configuration: Contacts
04/11/2023 ©2011 SugarCRM Inc. All rights reserved. 36
Studio Configuration: Layouts
04/11/2023 ©2011 SugarCRM Inc. All rights reserved. 37
Studio Configuration: Edit View
04/11/2023 ©2011 SugarCRM Inc. All rights reserved. 38
Configuration Result
04/11/2023 39©2011 SugarCRM Inc. All rights reserved.
Possibilities Are Endless, All You Need Are
04/11/2023 ©2011 SugarCRM Inc. All rights reserved. 40
Cloud Connectors, Studio, APIs, Imagination
04/11/2023 ©2011 SugarCRM Inc. All rights reserved. 41
The Future of Business is Open
04/11/2023 42©2010 SugarCRM Inc. All rights reserved.
Collaboration Social
CloudMobile
SugarCRMOpen Platform
04/11/202343©2011 SugarCRM Inc. All rights reserved.
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