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Paths to Improvement
Focus on the business
Focus on technology
Focus on the person
Problem/ Opportunity
Solution/ Improvement
Agenda for this Session
1. Problems
with Learning
2. Issues with
Business Focus 3.
People Focus
4. Helping
People Learn
5. Organisational Environment
1. Problems with Learning
• Do we know what is needed?
• Is learning the solution? • How much do we take on
board? • How much of this do we
recall? • How much of it gets
applied? • Does it result in a positive
impact and return?
3. Opportunities to Increase People Focus
Self Determination Theory • Autonomy • Competence • Relatedness
Dan Pink ‘Drive’ • Autonomy • Mastery • Purpose
4. Actions to Help People & Groups Learn
Techniques • Learning agility • Engagement • Art vs science • Gamification • Opportunities eg
MOOCs • Open space • …
Skills • Biology & physiology • Behavioural psychology
– Behavioural economics • Cognitive psychology
– Neuroscience • Social psychology • Sociology • Anthropology • Workplace design • Social technologies
5. Actions to Improve the Organisational Environment
• Purpose • Culture vs governance • Diversity and inclusion • Behavioural nudges • Work / learning environment • Technology – personalised portals • HR and L&D integration • …
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