ContactOffice, a virtual office for your company (Emakina Academy #8 : Enterprise 2.0)

ContactOfficeVirtual Office

Emakina Academy 8 : Enterprise 2.014 June 2007

ContactOffice ?

Office 2.0 suite of applications Collaborative & Messaging solution Founded in 2000 by 4 Belgian serial internet entrepreneurs Presently more than 350.000 users

Functionalities

State-of-the-art Office 2.0 application

Shared Calendar (RSS)Shared ContactsTo DoShared NotesShared Bookmark (RSS)Forum, WikiBulletin BoardRss Reader.

Group Organiser

Mail (+ RSS) IMAP4 & POP3(s)SMTP, WebmailAntivirus & AntiSpamSMS, Fax, Alerts & Chat

Messaging

Web upload or WebDAVRSS & Vod/Podcasts, Public sharing

Documents Repository

Synchronisation withorganisers, pda's, phonesMobile access

Mobility Solution

Functionalities

Functionalities

All of the tools are Integrated in one User-friendly web 2.0 Interfaceand allow for Sophisticated Sharing

Functionalities

“There is a strong desire to purchase Web 2.0 technologies — blogs, wikis, podcasts, RSS, social networking, and content tagging — as a suite”March 20, 2007“CIOs Want Suites For Web 2.0”by G. Oliver YoungForrester

Integration

http://www.contactoffice.com

Current Interface

Ajax based Interface

http://beta.contactoffice.com

Indication of new + total number of items in lists

Navigation repeated on left

Help and extra information

Dashboard giving quick access to main features

Marquee selection

Click to sort

• Multiselect, select range, (un) Select all• Data grid, •logical scrolling

• Drag & drop • Special keys handling• Sortable columns• Contextual menus

Ajax based Interface

MenuBarin

PopupPanel

•Right-click contextual menu

Ajax based Interface

Everything can be shared with users and groups!

Sophisticated Access Right Model at user level

Applications : Individual user, Families, Associations, Companies, Departments, All kind of teams, ...

Commercial Model

Hosted, Security, SLA Personalised, Private Label versions SSO : LDAP, CAS, RSA ClearTrust, ... API : XML-RPC

How big ?

1 million registrations 350.000 active accounts 250.000 paying accounts Global, 6 languages Profitable since 2003!

Technologies

OO Architecture : Object Oriented Database Pure Java Backend (POJOs only) Build for scalability

Clients abstraction layer: Web (HTML & CSS) Pocket Explorer + Symbian Wap (WML) Voice XML (prototype)

Some happy customers

Why did they choose Contactoffice?

Accessible at anytime from anywhere Reduced costs of acquisition and maintenance No investment and maintenance of material Uptime of more than 99,99% Great flexibility of deployment Update automatically included Allows for collaboration outside intranet Available in ASP and License mode Security of the data

Case Mobistar: objectives

• Objective: Offer Mobility Solution for mail and organiser to SME and Soho customers in order to facilitate the sale of GPRS.

• Mark-up on CO price in order to increase the « Arpu »

• Create traffic revenus with SMS and GPRS

Case Mobistar: Approach

• Management of the application on CO servers

• Offer for 3 subscription formulas in combination with GPRS subscription

• Direct and indirect sales of combined package (presented in a box)

• Offers access to web, wap, PDA and smartphone version

• Integration with Mobistar backoffice, hotline.

• SMS traffic is unlimited and billed on monthly invoice

Case Trade Federation: Fnaim

• Association of real estate experts (France)

• 800 Members spread over country

• Official Professional Association that defends the interest of the trade and gives services to its members

Case Trade Federation: Objectives

• Objective: Share and dessiminate information with its members

• Offer efficient work tools to its members

• Have a collaborative tool for secretariat

• Members are spread all over France

• Need for user-friendly tool

• Accessible from any computer (mobility)

• Easy administration

Case Trade Federation: Approach

• Management of the application on CO servers

• Offer 1 basic subscription to all members of association, they can upgrade to paying packages if they want with online-payment

• Tools: Calendar, Docs, Mail, SMS, Contacts, Forum

• Creation of personalised version with batch creation of account for members.

• Simple manual administration via Web-based administration tool.

Case University: Lyon 2

• University of human sciences of Lyon

• 24000 students, 3000 staff and professors

• At the forefront in France in e-learning and implementation of Information Technology

Case University: Objective

• Offer a professional communication and working tool to students, staff and faculty

• Tool should be rapidly installed in existing infrastructure (own servers: linux and Max OSX, LDAP)

• Application should be managed and monitored by internal technical staff

• Recuperation of existing information in mail and virtual disk drives

• Data flows in order to import interesting contacts out of LDAP into addressbooks and inject student course schedule into calendar

Case University: Approach

• Application was installed from distance on Linux infrastructure

• Integration with Ldap developped in order to use logins and paswords present in Ldap

• Different subscription formula dependent on profile (student, staff, faculty)

• IMAP was used in order to allow users to recuperate mails and folders from old mail accounts

• XML data inflow procedure was developped in order to import data in addressbook and calendar

• XML-RPC for showing data of accounts in student portal page (# new mails, # new appointments,…)

Electrabel:

First energy operator in Belgium

Some categories of Electrabel staffuse a secured Intranet (automatic SSL encryption) to access documents quickly and easily.

TNT Airways:

Express Courier company

TNT Airways Belgium staff are provided with a communication software (email and SMS) to allow for an efficient transmission of information. In addition they get acces to document sharing tool

Other cases:

Life Demo

http://www.contactoffice.comor

http://beta.contactoffice.com

Free test account @ your disposal. Don't hesitate to contact me.

Patrick De Schutterpatrick@contactoffice.com

+32-(0)2-647 92 35