Congility 2011

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DITA maturity model in a SCRUM environment

May 2011, Crawley

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Contents

• About Agfa HealthCare

• History

• DITA at Agfa

• DITA maturity model

• Content strategy – step-by-step

• Summary

• Q&A

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About Agfa HealthCare

• Tailor made radiology solutions

• Specific solutions for • Women's care

• Cardiology

• Orthopaedics

• Hospital-wide solutions to optimize clinical and administrative processes

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About us

• Members of the documentation team

• Scrum team

• Expert team – centre of excellence

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History

• Content focus• Reuse and single sourcing

• Geared to translation/localization needs

• Problem• Limitations of method / structure

• Tool constraints

• Solution• Implement DITA

• Acquire CMS

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DITA at Agfa

• Goal• Find a solution to our problem

• Execution/roadmap• Map IMAP to DITA

• Information model for Agfa

• Train authors

• Implement CMS

• Migrate content

• Where do we go from here?

DITA

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DITA maturity model

• Investment vs return

• http://na.justsystems.com/files/Whitepaper-DITA_MM.pdf

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DITA maturity model at Agfa

• Content strategy based on the model

• Mapped to our needs• What are our goals?

• Investment: what do we need to do?

• Return: What does it deliver?

• Scaled to our workflows• Move from waterfall to agile

• Collaborative authoring

• Path to acquire customer input

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Content strategy - Step 1

• Convert legacy content to CMS

• Apply DITA to our legacy content

• Train ourselves

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Level 1: Reusable topics

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Content strategy - Step 2

• Generate new content • Create templates

• Build further on legacy content• Reorganize

• Introduce minimalism• Refactor content

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Level 2: Standardization

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Content strategy - Step 3

• Different output formats

• Continuous integration• Bi-weekly builds

• Translation optimization• DITA to XLIFF

• Single sourcing / custom output• Filtering and flagging

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Level 3: Automation and integration

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Content strategy - Step 4

• Content based on user stories• Documentation added to Definition of Ready

• Documentation added to acceptance criteria

• SMEs create draft content• DITA/form-based templates

• Documentation added to Definition of Done

• Integration with development• Link content to requirements

• Metadata

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Level 4: Collaborative content

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Content strategy - Step 5

• Feedback loop with users• DITA to wiki or knowledge portal

• Workflow- and persona-baseddocumentation• Optimize metadata

• Semantic web technology

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Level 5: Interactive content ecosystem

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Content strategy - Step 6?

• Reuse unstructured content

• Text mining

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Summary

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Q&A