Cissy Chan - HKIA

Future Positive –Commercial Thinking at

Hong Kong International Airport

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Our Mission

To contribute to an unrivalled passenger experience

through in-depth understanding of passengers’

evolving needs and innovative commercial

developments, resulting in

strong non-aeronautical revenue

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Our Future

1. Eating2. Entertainment3. Ease4. Engagement

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1. EATING

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DWELLTIME

Plan to

Worldwide Gourmet Selection

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Worldwide Gourmet Selection

Michelin-recommended Eateries

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Hong Kong International AirportAwarded 7 Times in

forBest Airport Dining

2. Entertainment & AMBIENCE

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Exciting

Enjoy

Boring

Kill Time

Festive Celebrations – Christmas

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Festive Celebrations – Chinese New Year

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Festive Celebrations – Easter & Mid Autumn

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In-store Interactive Amusement

I Hong Kong

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Pop Up Stores

16MartellM & M’s

Entertainment Facilities

174D IMAX Cinema Educational Park

Virtual Golf Zone

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3. Ease

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I can’t miss my plane

My carry on is full.

Food Court Ambassadors

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Express Menu

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Service Pledge of 15 minutes

Local Delivery Service

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4. Engage our passengers

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Not only in the airport,but prior to their arrival

On the way to the airport

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Airport Express Train Seat Back Local Advertisement

Mobile App

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Location-specific Offers (coming soon)

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Exclusive offer steps away!

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