Change Leadership with Kanban

Preview:

DESCRIPTION

Sigi Kaltenecker´s talk on evolutionary change management and leadership given at the LKCE13 conference in Hamburg, the ISO workshop in Vienna and the SUGSA meeting in Johannesburg (November 2013).

Citation preview

Change Leadership

with Kanban

@sigikalteneckerSaturday, November 16, 13

Dr.  Siegfried  Kaltenecker@sigikaltenecker

Managing  Director  of  Loop  GmbH,  based  in  Vienna  

Organisa<onal  Development  Consultant,  SYC,  CSM,  KCP

Co-­‐author  of  Kanban  in  IT:  Achieving  a  Culture  of  Con7nuous  Improvement  (about  to  be  published  in  English  in  2014)

Editor  of  PlaDorm  for  Agile  Managementp-­‐a-­‐m.org

Author  &  trainer  of    Leading  Self-­‐Organising  Teams

Leaders in facilitating lasting Agile change

ScrumSense

Siegfried Kaltenecker & Peter HundermarkJohannesburg & Cape Town, November 2012

Master Class for Lean/Agile Leaders & Professionals

LeadingSelf-

OrganisingTeams

Kanban Brochure.fh11 2/27/13 1:18 PM Page 1

Composite

C M Y CM MY CY CMY K

Saturday, November 16, 13

How  to  achieve  a  culture  of  con8nuous  improvement

Saturday, November 16, 13

How  to  achieve  a  culture  of  con8nuous  improvement

Saturday, November 16, 13

How  to  achieve  a  culture  of  con8nuous  improvement

Saturday, November 16, 13

How  to  achieve  a  culture  of  con8nuous  improvement

Saturday, November 16, 13

How  to  achieve  a  culture  of  con8nuous  improvement

Kanban

Saturday, November 16, 13

How  to  achieve  a  culture  of  con8nuous  improvement

Kanban Change

Saturday, November 16, 13

How  to  achieve  a  culture  of  con8nuous  improvement

Leadership

Kanban Change

Saturday, November 16, 13

How  to  achieve  a  culture  of  con8nuous  improvement

Leadership

Kanban Change

Kaizen

Saturday, November 16, 13

Change  Leadership  with  Kanban

Saturday, November 16, 13

Build  a  change  management  capability  for  the  21st  century

Change  Leadership  with  Kanban

Saturday, November 16, 13

Build  a  change  management  capability  for  the  21st  century

Encourage  leadership  at  all  levels

Change  Leadership  with  Kanban

Saturday, November 16, 13

Saturday, November 16, 13

Kanban

Saturday, November 16, 13

Principles Kanban

Saturday, November 16, 13

Start with what you do now

Principles Kanban

Saturday, November 16, 13

Start with what you do now

Agree on evolutionary

change

Principles Kanban

Saturday, November 16, 13

Start with what you do now

Agree on evolutionary

change

Respect current roles etc.

Principles Kanban

Saturday, November 16, 13

Start with what you do now

Agree on evolutionary

change

Respect current roles etc.

Encourage leadership

Principles Kanban

Saturday, November 16, 13

Start with what you do now

Agree on evolutionary

change

Respect current roles etc.

Encourage leadership

Principles CorePracticesKanban

Saturday, November 16, 13

visualizationStart with what you do now

Agree on evolutionary

change

Respect current roles etc.

Encourage leadership

Principles CorePracticesKanban

Saturday, November 16, 13

visualization

WIP/CIP-limits

Start with what you do now

Agree on evolutionary

change

Respect current roles etc.

Encourage leadership

Principles CorePracticesKanban

Saturday, November 16, 13

visualization

WIP/CIP-limits

managing flow

Start with what you do now

Agree on evolutionary

change

Respect current roles etc.

Encourage leadership

Principles CorePracticesKanban

Saturday, November 16, 13

visualization

WIP/CIP-limits

managing flow

explicit policies

Start with what you do now

Agree on evolutionary

change

Respect current roles etc.

Encourage leadership

Principles CorePracticesKanban

Saturday, November 16, 13

visualization

WIP/CIP-limits

managing flow

explicit policies

feedback loops

Start with what you do now

Agree on evolutionary

change

Respect current roles etc.

Encourage leadership

Principles CorePracticesKanban

Saturday, November 16, 13

visualization

WIP/CIP-limits

managing flow

explicit policies

feedback loops

continuous improvement

Start with what you do now

Agree on evolutionary

change

Respect current roles etc.

Encourage leadership

Principles CorePracticesKanban

Saturday, November 16, 13

visualization

WIP/CIP-limits

managing flow

explicit policies

feedback loops

continuous improvement

Start with what you do now

Agree on evolutionary

change

Respect current roles etc.

Encourage leadership

Principles CorePracticesKanban

“I believe that managers need to be pro-active about building a Change Management capability and looking beyond traditional 20th Century managed change,”

David J. Anderson

Saturday, November 16, 13

3!preparation! done!

6!involvement!

3!feedback!

4!to do!

Internal! External! Intern! Extern!

Change Management Board! visualization

WIP/CIP-limits

managing flow

explicit policies

feedback loops

continuous improvement

Start with what you do now

Agree on evolutionary

change

Respect current roles etc.

Encourage leadership

Principles CorePracticesKanban

“I believe that managers need to be pro-active about building a Change Management capability and looking beyond traditional 20th Century managed change,”

David J. Anderson

Saturday, November 16, 13

Why  building  a  change  management  capability?

Saturday, November 16, 13

Why  building  a  change  management  capability?

Saturday, November 16, 13

Why  building  a  change  management  capability?

http://www.mckinsey.com/insights/organization/what_successful_transformations_share_mckinsey_global_survey_results

Saturday, November 16, 13

Why  building  a  change  management  capability?

http://www.mckinsey.com/insights/organization/what_successful_transformations_share_mckinsey_global_survey_results

http://www.standishgroup.com/chaos_news/newsletter.php?id=54

Saturday, November 16, 13

What´s the problem with change management?

Saturday, November 16, 13

PaDerns  of  failure

Saturday, November 16, 13

Too  many  ini)a)ves

PaDerns  of  failure

Saturday, November 16, 13

Too  many  ini)a)ves

Change  project  plans

PaDerns  of  failure

Saturday, November 16, 13

Too  many  ini)a)ves

Change  project  plans

Non-­‐transparency

PaDerns  of  failure

Saturday, November 16, 13

Too  many  ini)a)ves

Change  project  plans

Culture  eats  Kanban  for  breakfast

Non-­‐transparency

PaDerns  of  failure

Saturday, November 16, 13

How  Kanban  can  help

Saturday, November 16, 13

How  Kanban  can  help

CIP  limits

Saturday, November 16, 13

How  Kanban  can  help

CIP  limits Focus  on  change  flow

Saturday, November 16, 13

How  Kanban  can  help

CIP  limits Focus  on  change  flow

Visualiza)on

Saturday, November 16, 13

How  Kanban  can  help

CIP  limits Focus  on  change  flow

Visualiza)on Feedback  loops

Saturday, November 16, 13

3!preparation! done!

6!involvement!

3!feedback!

4!to do!

Internal! External! Intern! Extern!

Change Management Board! visualization

WIP/CIP-limits

managing flow

explicit policies

feedback loops

continuous improvement

Start with what you do now

Agree on evolutionary

change

Respect current roles etc.

Encourage leadership

Principles CorePracticesKanban

Saturday, November 16, 13

3!preparation! done!

6!involvement!

3!feedback!

4!to do!

Internal! External! Intern! Extern!

Change Management Board! visualization

WIP/CIP-limits

managing flow

explicit policies

feedback loops

continuous improvement

Start with what you do now

Agree on evolutionary

change

Respect current roles etc.

Encourage leadership

Principles CorePracticesKanban

Change Team

Saturday, November 16, 13

3!preparation! done!

6!involvement!

3!feedback!

4!to do!

Internal! External! Intern! Extern!

Change Management Board! visualization

WIP/CIP-limits

managing flow

explicit policies

feedback loops

continuous improvement

Start with what you do now

Agree on evolutionary

change

Respect current roles etc.

Encourage leadership

Principles CorePracticesKanban

Change Team

Saturday, November 16, 13

3!preparation! done!

6!involvement!

3!feedback!

4!to do!

Internal! External! Intern! Extern!

Change Management Board! visualization

WIP/CIP-limits

managing flow

explicit policies

feedback loops

continuous improvement

Start with what you do now

Agree on evolutionary

change

Respect current roles etc.

Encourage leadership

Principles CorePracticesKanban

Change Team Stakeholders

Saturday, November 16, 13

3!preparation! done!

6!involvement!

3!feedback!

4!to do!

Internal! External! Intern! Extern!

Change Management Board! visualization

WIP/CIP-limits

managing flow

explicit policies

feedback loops

continuous improvement

Start with what you do now

Agree on evolutionary

change

Respect current roles etc.

Encourage leadership

Principles CorePracticesKanban

Change Team Stakeholders

Saturday, November 16, 13

3!preparation! done!

6!involvement!

3!feedback!

4!to do!

Internal! External! Intern! Extern!

Change Management Board! visualization

WIP/CIP-limits

managing flow

explicit policies

feedback loops

continuous improvement

Start with what you do now

Agree on evolutionary

change

Respect current roles etc.

Encourage leadership

Principles CorePracticesKanban

Change Team MeetingsStakeholders

Saturday, November 16, 13

3!preparation! done!

6!involvement!

3!feedback!

4!to do!

Internal! External! Intern! Extern!

Change Management Board! visualization

WIP/CIP-limits

managing flow

explicit policies

feedback loops

continuous improvement

Start with what you do now

Agree on evolutionary

change

Respect current roles etc.

Encourage leadership

Principles CorePracticesKanban

Change Team Meetings

Daily Standup

Stakeholders

Saturday, November 16, 13

3!preparation! done!

6!involvement!

3!feedback!

4!to do!

Internal! External! Intern! Extern!

Change Management Board! visualization

WIP/CIP-limits

managing flow

explicit policies

feedback loops

continuous improvement

Start with what you do now

Agree on evolutionary

change

Respect current roles etc.

Encourage leadership

Principles CorePracticesKanban

Change Team Meetings

Daily Standup

Retrospectives

Stakeholders

Saturday, November 16, 13

3!preparation! done!

6!involvement!

3!feedback!

4!to do!

Internal! External! Intern! Extern!

Change Management Board! visualization

WIP/CIP-limits

managing flow

explicit policies

feedback loops

continuous improvement

Start with what you do now

Agree on evolutionary

change

Respect current roles etc.

Encourage leadership

Principles CorePracticesKanban

Change Team Meetings

Daily Standup

Retrospectives

Operations Review

Stakeholders

Saturday, November 16, 13

3!preparation! done!

6!involvement!

3!feedback!

4!to do!

Internal! External! Intern! Extern!

Change Management Board! visualization

WIP/CIP-limits

managing flow

explicit policies

feedback loops

continuous improvement

Start with what you do now

Agree on evolutionary

change

Respect current roles etc.

Encourage leadership

Principles CorePracticesKanban

Change Team Meetings

Daily Standup

Retrospectives

Operations Review

MetricsStakeholders

Saturday, November 16, 13

3!preparation! done!

6!involvement!

3!feedback!

4!to do!

Internal! External! Intern! Extern!

Change Management Board! visualization

WIP/CIP-limits

managing flow

explicit policies

feedback loops

continuous improvement

Start with what you do now

Agree on evolutionary

change

Respect current roles etc.

Encourage leadership

Principles CorePracticesKanban

Change Team Meetings

Daily Standup

Retrospectives

Operations Review

MetricsStakeholders

Saturday, November 16, 13

Kanban  Change  Team  in  Munich

Saturday, November 16, 13

Kanban  Change  Team  in  Munich

Saturday, November 16, 13

Kanban  Change  Team  in  Munich

Change  team

Saturday, November 16, 13

Kanban  Change  Team  in  Munich

Change  team

Change  process

Saturday, November 16, 13

Kanban  Change  Team  in  Munich

Change  team

Change  process

Saturday, November 16, 13

Kanban  Change  Team  in  Munich

Change  team

Stakeholder  Involvement

Change  process

Saturday, November 16, 13

Change-­‐Ban  System  at  SBB

Saturday, November 16, 13

Change-­‐Ban  System  at  SBB

Saturday, November 16, 13

Change-­‐Ban  System  at  SBB

Change  policies

Saturday, November 16, 13

Change-­‐Ban  System  at  SBB

Change  policies

Weekly  management  standup

Saturday, November 16, 13

IT-­‐Business  Improvement  Process  at  Tele2

Saturday, November 16, 13

IT-­‐Business  Improvement  Process  at  Tele2

Doing=6

Saturday, November 16, 13

IT-­‐Business  Improvement  Process  at  Tele2

Doing=6Next=0

Saturday, November 16, 13

IT-­‐Business  Improvement  Process  at  Tele2

Doing=6Next=0

Prepare

Saturday, November 16, 13

IT-­‐Business  Improvement  Process  at  Tele2

Doing=6Next=0

Prepare

Do

Saturday, November 16, 13

IT-­‐Business  Improvement  Process  at  Tele2

Doing=6Next=0

Prepare

DoFeedback

Saturday, November 16, 13

IT-­‐Business  Improvement  Process  at  Tele2

Doing=6Next=0

Prepare

DoFeedback

Improve

Saturday, November 16, 13

IT-­‐Business  Improvement  Process  at  Tele2

Doing=6Next=0

Prepare

DoFeedback

Improve

Measure  lead  &  blocker  )mes

Saturday, November 16, 13

IT-­‐Business  Improvement  Process  at  Tele2

Doing=6Next=0

Prepare

DoFeedback

Improve

Measure  lead  &  blocker  )mesAnalyze  and  solve  blockers

Saturday, November 16, 13

Encourage  servant  leadership  and  self-­‐organized  team  work  

at  all  levels

Leadership  is  a  trait  of  the  system!

Saturday, November 16, 13

Saturday, November 16, 13

Leadership*as*a*team*sport*

Line managers Leadership / communication / decisions making

Team members Intensity of colmmunication

Tradi/onal*Leadership* Agile*Leadership*

“In*team*sports*the*performance*is*directly*correlated*with*the*degree*to*which*members*help*each*other.“*

* * ** * *Ed*Schein*

Saturday, November 16, 13

Saturday, November 16, 13

Soccer Club

Coach

Team

Staff Staff

Fans Media

Sponsors

Management

Saturday, November 16, 13

Kanban  encourages  leadership  at  all  levels

Saturday, November 16, 13

Kanban  encourages  leadership  at  all  levels

Transparency

Saturday, November 16, 13

Kanban  encourages  leadership  at  all  levels

Transparency

Intensified  collabora<on  

Saturday, November 16, 13

Kanban  encourages  leadership  at  all  levels

Transparency

Intensified  collabora<on  

BeTer  understanding  of  processes,  business  risks  and  service  orienta<on

Saturday, November 16, 13

Kanban  encourages  leadership  at  all  levels

Transparency

Intensified  collabora<on  

BeTer  understanding  of  processes,  business  risks  and  service  orienta<on

Collec<ve  design  of  a  tailored  work  system

Saturday, November 16, 13

Kanban  encourages  leadership  at  all  levels

Transparency

Intensified  collabora<on  

BeTer  understanding  of  processes,  business  risks  and  service  orienta<on

Collec<ve  design  of  a  tailored  work  system

Self-­‐organized  management  of  work

Saturday, November 16, 13

Kanban  encourages  leadership  at  all  levels

Transparency

Intensified  collabora<on  

BeTer  understanding  of  processes,  business  risks  and  service  orienta<on

Collec<ve  design  of  a  tailored  work  system

Self-­‐organized  management  of  work

Focus  on  systemic  improvements

Saturday, November 16, 13

Kanban  encourages  leadership  at  all  levels

Transparency

Intensified  collabora<on  

BeTer  understanding  of  processes,  business  risks  and  service  orienta<on

Collec<ve  design  of  a  tailored  work  system

Self-­‐organized  management  of  work

Focus  on  systemic  improvements

Strengthening  of  peer  as  well  as  cross-­‐func<onal  networks

Saturday, November 16, 13

Kanban  encourages  leadership  at  all  levels

Transparency

Intensified  collabora<on  

BeTer  understanding  of  processes,  business  risks  and  service  orienta<on

Collec<ve  design  of  a  tailored  work  system

Self-­‐organized  management  of  work

Focus  on  systemic  improvements

Strengthening  of  peer  as  well  as  cross-­‐func<onal  networks

More  service-­‐orienta<on  of  senior  managers  as  leaders  &  coaches

Saturday, November 16, 13

“The  role  of  management  shiWs  from  an  adversarial,  hierarchical  one,  to  a  complementary  one:  working  on  the  system.  If  workers  are  controlling  the  work,  they  need  managers  to  be  working  on  the  things  beyond  the  control  of  the  workers  which  affect  the  system  condi<ons:  the  way  the  work  works.”                             John  Seddon

Saturday, November 16, 13

Thank you!

@sigikalteneckerwww.loop-beratung.at

Saturday, November 16, 13

Recommended