Cets 2014 rosenheck using mobile technology

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Marty Rosenheck, Ph.D., CPT

Chief Learning Strategist

mrosenheck@CognitiveAdvisors.com

www.CognitiveAdvisors.com

@mbr1online

TM

Using Mobile Technology to Make On-the-Job

Learning & Coaching Practical

Chicago eLearning & Technology Showcase 2014

August 5, 2014

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2

Focus on Results

Errors and Rework

Customer Satisfaction

Speed to Proficiency

VALUE

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The 70:20:10 Framework

70%

20%

10%

Learning in Organizations

Experiential 70%

Informal/Social 20%

Formal 10%

Eichinger & Lombardo – Center for Creative Leadership

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On–the-Job Learning

Nano-Coaching

Mobile Technology

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On-the-Job LearningP

rofi

cien

cy

Time (Gradually increase task difficulty and decrease scaffolding/support)©2014 Cognitive Advisors LLC All Rights

Reserved

• Decide: - Next Learning Goal - What to Change• Prepare

• Mini-tutorial• Modelling• Ask someone• Lookup in

Knowledge Base

• Job Task• Simulation• Observation

• Performance Support

• Scaffolding• Guidance at

Teachable Moment

• Articulate• Lessons Learned

• Analyze Data

• Coaching

• Social Media• Comm. of

Practice• Peer Review• Portfolio

Skill orCompetency

6

Your Experience?

Manager as Coach?

7

• Short Interactions• Targeted• Mobile Tech Enabled• Coaching Support• Coaching Network

Nano-Coaching

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Coaching vs. Nano-CoachingTraditional Workplace

CoachingTech Supported Nano-Coaching

Long sessions Very short interactionsInfrequent FrequentGeneral Specific/TargetedRemoved from job task Close to job taskAbstract View work productNo tracking or accountability Tracked, AccountableNo support for coach Coach is supportedHard to find the time Asynchronous, Mobile

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Why is it rarely done?

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Enabling Technologies

Uconn.edu

Rustici Software

Openmatt.org

www.ucsc-extension.edu

Mobile Experience API

Analytics

11Learning Experience Manager

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Nano-Coaching CyclePerform

Task

Submit Work

Product

Notify Coach

Coach Reviews

Work Product

Specific Feedback

Approved?

• Photo• Checklist• Text• Video• Audio• Document• Direct

Observation

Email & Dashboard

Coaching Support • Checklists, Guidelines• Coach the Coach

• Photo• Checklist• Text

Comment• Audio• Document• Direct

Goal Achieved! YES NO

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Student Teacher

Student

Mentor Teacher

Practicum ProfessorLiteracy Experts

Lesson

Support

LearningOutcomes

Work products:Lesson PlanVideo of lesson

QuestionsCoaching/Feedback

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Water Quality Association

15Learning Experience Manager

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Certification, Badges

Formal Learning Activities

(e.g., eLearning, workshops, courses)

Informal Learning Activities

(e.g., knowledge base, social learning, coaching)

Experiential Learning Activities

(e.g., real job tasks, field work)

Experience API to Learning

Record Store (LRS)

Individualized Learning Path

Tracking, Analytics, Reporting

Competencies(Desired Skills and

Knowledge)

Social Site

Copyright ©2014 Cognitive Advisors LLC All Rights Reserved

Learning Experience Manager (LEM)

Performance Metrics

Coach/MentorObservation

ChecklistFeedback

TM

17

Pilot Results

“I love the ability to communicate back and forth with my employees.

I love being proactively prompted that something is ready for me to review. This system gives me a reason to talk with my

people about customers and issues so I can tell if they understand what they’re learning.

I liked it so much I want to coach more people.”

On–the-Job Learning

Nano-Coaching Mobile Tech

RESULTS!

Questions?

Marty Rosenheck, Ph.D.

Chief Learning Strategistmrosenheck@CognitiveAdvisors.com

@mbr1online

www.CognitiveAdvisors.com

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Evaluation

• We value your feedback. Please complete the Breakout Session Evaluation form before you leave.

• If this is the last session you plan to attend, turn over the form and rate the entire event.

• Return the form to the room monitor once you are finished.