CCNG overview

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.com CCNG is a network of industry

professionals sharing and creating unique content based on peer experience and perspectives in

Contact Center and Customer Care…

CCNG Channels – Business Social Media

CCNG LinkedIn Group (5,000+ industry connections)

TX Contact Center Group (local peers) DFW and Houston Groups OK Contact Center Group

Industry Networking ▪ Geo Business Groups▪ Vertical Industry Groups▪ Interest Groups (training, staffing, technology, etc.)

How are you connected to peers?

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Access to Members and Industry Peers

CCNG Channels – Webcasting

Contact Center and Customer Care

Learn from Partner knowledge & expertise

Member best practice presentations with interactive Q&A

Connect with member presenters using LinkedIn

10 times more webcast presentations vs. member presentations @ events each year

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Member Perspective and Partner Experience

CCNG Channels – Events

Presentation AND Interaction

CCNG event series▪ CCOF 2008, 2009, 2010, 2011▪ Other Partner event series ▪ New series (2011 Remote Workforce)

CCNG member events▪ DFW area over 18 yrs▪ Over 25 major markets▪ OKC, Houston, SAT, Tulsa

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Face-to-Face Peer Interaction

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Join the Network

Use Give – Get Approach

Leverage Business Social Media

Webcasts & Events - Offer Your Perspectives & Experience

CONNECT – SHARE – GROW

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So tell us what is on your mind?

What are you hoping to learn and discuss today?

Any hot issues or pain points in your call center?

Questions?

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Thanks for Participating Today…