Business process and inherent waste - Webinar Slides

Business Process And Inherent ‘Waste’The Webinar Will Start Shortly

Monday, 1 June 2015 ● 16:30 – 17:30 (UAE)

Ing Joseph Micallef

Housekeeping

• Slides will be available on our SlideShare page; the link will be emailed to you

• Recording of the webinar will be available to download; the link will be emailed to you

• Take the time to complete a post-webinar survey that will pop up at the end

• You can type your questions throughout the session

• Time will be allocated in the end for the speaker to address your questions

Your Presenter

Ing. Joseph Micallef

Joseph is Chief Operations Offier at BEAT (Business Excellence in Achieving Transformation). BEAT’s core expertise lies in the provision of integrated Business Process Management services, as well as Portfolio, Programme, Project and Change Management.

He is an engineer by profession, with a particular penchant for guiding organisations along the road leading to operational effectiveness, value-adding activities and customer-centric, high quality performance through business excellence processes.

Joseph also has a strong background in providing coaching designed to assist organisations in establishing effective, value-adding and quality-driven business processes.

A regular speaker and facilitator at a number of training seminars, workshops and conferences, he has trained hundreds of middle-management level and executive management delegates in Europe and the Middle East.

Basic definition of process…?

…and a little bit more!

Growth = mushrooms?

Process review

Redefined!

ENQUIRY

CUSTOMERSERVICES REP

GET APPROVAL

ID VERIFICATION

COMPLIANCE CHECK

PRINT DOC’S

PREPARE DOC’S

PREPARESOLUTION

MATCHNEEDS

DOCSREG’Y

MANAGER

At least 13 steps + ‘Glue’

MEETING

MY NEEDS!

SIGN

SERVICES DIVISIONDIRECTOR

PORTFOLIO

SYSTEM!

Look out for opportunities of

Challenge: observe any process for

some time….

Moving

Talking

Walking

Idling

Storing

Checking FixingWASTE!

..

Identifying the opportunities for WASTE and actually doing something about it would help increasing your process effectiveness

The Eight Wastes (MUDA)Overproduction

Inventory/Storage

Waiting

Transportation

Over processing

Motion

Defects (non-quality)

People skills

Overproduction

Making more than is required by the next process

Supply in excess of a one-piece flow through process- material or information

Inventory/Storage

Any idle time created when waiting

Waiting

Any movement of materials/ people that does not add value to product or service

Transportation

Any effort that adds no value to the product or serviceEx: Using inadequate equipment

Over processing

Any movement of people/ machines that does not add value to the product or service

Motion

Inspection and repair of materials in inventory, WIP, …

Defects (non-quality)

Not using people to the best of their unique abilities, skills and talent (continuous improvement)

Under-utilisation of people skills