Building effective teams in Amdocs TECC - Presentation

Building Effective Teams in

TECCMilind Gokhale

AM-317

Agenda

Introduction

Objectives

Current process followed in TECC

Problems in current process

Field Work

Scope of work

Data Analysis and Interpretation

Recommendations

Introduction

Need for Building Effective Teams in Amdocs◦ Increasing project orders with Amdocs

DVCI

◦ Uncertainty of Asian Projects

◦ Spurt in the resource requirements

◦ Lack of Amdocs Product Knowledge

Role of Amdocs TECC to improve the situation◦ Final Gateway of project delivery to UAT

◦ ST always in squeezed timelines

Objectives

To know the current approach in

TECC

To identify problems in the current

approach

Employee Survey

Recommendations on building better

teams and thus improving project

success rate

Current Process in TECC

Determination of scope of services

Team Ramp up

Project kick off

Ongoing meetings and progress

Determination of scope of

services

Team Ramp Up

Problems in the current

process Golden numbers mostly for European

and American projects

Special efforts in Asian projects

Improper KTV scores

Frequent Rotation

Field Work

Pilot Interviews

Questionnaire Preparation

Survey

Data Analysis and

Interpretation Knowledge levels and KT

Crises

Visibility and Clarity

Frequent Rotation and Stability

Knowledge Levels and KT

Crises

Visibility and Clarity

Frequent Rotation and

Instability Misuse of Crashing

Resource burn-out

Loss of work life balance

Recommendations

Regular knowledge building

Better resource planning program

including ELITE program

Develop inherent leaders within team

Better product orientation

Improve account level orientation

Thank You

References

www.Amdocs.com

Amdocs Document Center

Amdocs KTV