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Is your LMS mission critical to your business? Many organizations have an LMS, but only a few demonstrate real business results or are integrated in the day-to-day activities of employees’ lives. During this webinar, they will look at nontraditional ways to use an LMS so it aligns with your business’s needs, improves the stickiness of the solution and drives measureable business results. The discussion also will include suggestions on how to:• Create a successful, compelling knowledge portal — Pharmacy Systems case study.• Drive top-line revenue with e-learning by engaging partners and customers.• Use e-learning systems to improve employee engagement and productivity.
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Speaker: Karan Froom Director of Training and Development Pharmacy Systems
Stephan Millard Product Marketing Director SumTotal Systems
Moderator: Mike Prokepeak
Vice President, Editorial Director Chief Learning Officer magazine
Beyond Learning: Make Your LMS Mission Critical to Your Organization
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• Q&A
– Click on the Q&A panel (?) in the bottom right corner
– Type in your question in the space provided
– Click on “Send.”
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• Polling
– The poll will appear on the right side of your screen
– Select the best option for each question
– Click on “Submit”
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Frequently Asked Questions 1. Will I receive a copy of the slides after the webinar?
YES
2. Will I receive a copy of the webinar recording? YES
Please allow up to 2 business days to receive these materials
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Mike Prokepeak Vice President, Editorial Director Chief Learning Officer magazine
Beyond Learning: Make Your LMS Mission Critical to Your Organization
#CLOwebinar
Beyond Learning: Make Your LMS Mission Critical to Your Organization
Karan Froom Director of Training and Development Pharmacy Systems Stephan Millard Product Marketing Director at SumTotal Systems
Presented by: Karan Froom Pharmacy Systems
Stephan Millard SumTotal Systems
Beyond Learning: Make Your LMS Critical to Your Organization
Page 8 - June 23, 2011 – PROPRIETARY AND CONFIDENTIAL
Agenda
■ Making Learning Management Mission Critical
■ Pharmacy Systems Case Study
■ Other Examples of Mission Critical Learning
■ About SumTotal
Page 9 - June 23, 2011 – PROPRIETARY AND CONFIDENTIAL
Step 1: Understand The Business Need
Compliance & Process
Increased Productivity
Partner Effectiveness
Increasing Sales & Customers Facing
Page 10 - June 23, 2011 – PROPRIETARY AND CONFIDENTIAL
Step 2: Understand the Audience
Internal
• Compliance / certification needs • Internal talent development / retention needs
Business Partners
• Training partners on new products to drive channel sales • Training partners on services to improve service quality
Customers
• Offer customer product info to improve customer service levels • Offer customer product info during sales cycle to improve sales
performance
Page 11 - June 23, 2011 – PROPRIETARY AND CONFIDENTIAL
Step 3: Picking the Right Technologies
Learning Management
Formal / Activities
Social / Informal
Talent Integration /
Portals
Mobile Access
Page 12 - June 23, 2011 – PROPRIETARY AND CONFIDENTIAL
Putting it Together: Mission Critical Learning
Know Business
Need
Target the right
audience Use the right technologies
Mission Critical
Learning
Page 13 - June 23, 2011 – PROPRIETARY AND CONFIDENTIAL
Mission Critical Learning Can Help Bullet Proof Your Career
Grow your influence on organizational success
• Marketing • Sales • Channels • Operations
Leverage existing LMS relationship for other departments
Resource Center Overview
By the numbers:
" 105 client hospitals " 330 employees " 80%+ market share acute
care hospitals in our region " 97%+ client retention rate
Pharmacy Systems, Inc.
1975 1980 1985 1990 1995 2000 2005 2010
Opportunities
Technology • No Internal IT department • Non-‐func7onal Intranet • Mul7ple systems on separate pla:orms
Employee Engagement
• Remote, client-‐based workforce • Limited networking and best prac7ce sharing • Few “touches” with the corporate office
Training & Communica7ons
• Sparse training courses and development tools • Expensive compliance training • Many resources, but hard to find or search • Poor training recordkeeping • LiNle focus on internal communica7ons
The Pharmacy Systems, Inc. Resource Center
(Launched March 2010)
Role Based Logons
Targeted
Portals
Topical
Training/Resources
Timely
Role-Based User Logons
Audiences • Directors of Pharmacy • Staff Pharmacists • Technicians • Corporate Employees • Clients
Benefits • Targeted communica7ons by group • Bulle7n boards allow for best prac7ce sharing and community networking
• Links to frequently used systems built into naviga7on • Up-‐to-‐date distribu7on/mailing lists • Focused training and reference materials
Director of Pharmacy View
Training & Resources
Training Content • Compliance, SoV Skills, Leadership and Technical courses all in one place
• Custom clinical and opera7onal content, ACPE accredited content tracking
• Mul7ple learning plan/tracks for Pharmacist-‐specific content (45 hour curriculum for new directors)
Resource Library • Document tracking provides ability to “assign” key informa7on to employees to review
• Categorized informa7on for easier access • Ability to “schedule” communica7ons and report comple7on of assignments
Resource Library – 150+ Categories
Training Content – 300+ Courses
Custom Portals
HR & Benefits
Manager Resources
Clinical Resources
Regulatory RSS Feeds
Healthcare Reform
HR & Benefits
Managers’ Resources
Clinical Resource Portal
Clinical Topic Portal
Regulatory Updates
The Results • 85% User logon/Average Daily Use • Discussion boards promote networking
User Adop7on & Engagement
• 1,100 uploaded and categorized resources accessed over 10,000 7mes
Resource U7liza7on
• 350% increase over prior year Course Comple7ons
• Reduc7on of document distribu7on and compliance educa7on costs (~$10K) Day One Savings
• New vehicle to engage and provide informa7on and training to our customers Client Access
Keys to Success
• Make it relevant to your audience • Update/add content frequently • Easy to navigate/search • Allow for feedback
Thank you!
Feel free to contact me with questions or connect on Linkedin.
Karan Froom kfroom@pharmacysystems.com
Page 32 - June 23, 2011 – PROPRIETARY AND CONFIDENTIAL
Dell – Meets Growing Market Demands
Background m Dell Services is a division of the
worlds leading computer systems company
Industry m High Technology
Users m Over 50,000
Deployed Products m Learning Management
Key Challenges: l Manage the explosive growth of LearnDell.com l Enable a dynamic marketing site capable of handling course
bundling, e-commerce, promotions, and more l Provide Dell representatives quick point-of-sale information to help
them sell training more effectively Approach: l Re-Launch LearnDell.com in 7 weeks and make it a revenue stream l Enable searchable course catalog to find courses, blended learning
and all other learning offerings l Enabled 24/7 helpdesk support for consumers
Results: l Greatly improved adoption rate at point-of-sale from less than 1%
attach rate to about 10% l Facilitated strong growth, providing access to e-learning courses for
400,000 students and adding over 1,000 new users a week
Page 33 - June 23, 2011 – PROPRIETARY AND CONFIDENTIAL
Poll: What Audiences does your LMS Serve?
■ A department or sub-set of company ■ All internal employees ■ Business Partners ■ End Customers
Page 34 - June 23, 2011 – PROPRIETARY AND CONFIDENTIAL
Don’t Forget Content!
S • Start simple
I • Include relevant information
M • Meet your learning objectives
P • Please your audience
L • Later add flare
E • Engage and ensure understanding *Best Practices for Rapid Content Development
Page 35 - June 23, 2011 – PROPRIETARY AND CONFIDENTIAL
Implementing a Mission Critical Learning Solution
Understand your deployment needs
Unique design
Ease of use
Implement in stages
Have a Vision
Page 36 - June 23, 2011 – PROPRIETARY AND CONFIDENTIAL
Most Complete – Comprehensive & End-to-end
■ Complete End-to-end Solution
■ Broadest & Deepest Capabilities
■ Holistic Talent Management Workflows
■ Pervasive Embedded Analytics
■ Seamless User Experience ■ Proven, Scalable
Architecture ■ Highly Configurable & Easy
to Use ■ Talent-based system of
record
Page 37 - June 23, 2011 – PROPRIETARY AND CONFIDENTIAL
Most Innovative - Recognized as Leader by Analysts
Rated “Visionary” (Gartner EPM MQ) “…well-suited for global organizations seeking best-in-class…functionality”
Highest Rated Overall (AMR Strategic HCM) “...the broadest and most mature application suite in the strategic HCM specialist space”
Highest Score Among All Vendors (Forrester) Forrester Wave for Enterprise Learning Suites”
Highest Rated Overall (Bersin TM Systems) “…best-suited to support the needs of large, multinational organizations that are seeking a well-integrated and global solution”
Highest Rated Overall (Ventana Total Compensation) “The top supplier, based on the weighted factoring of the seven product and customer assurance categories…”
4+ Years in the Leader’s Quadrant (Gartner) Gartner Magic Quadrant for Corporate Learning Systems
Highest Rated in Product Offering (Forrester TM) “...among the leaders for integrated performance & compensation solutions”
Page 38 - June 23, 2011 – PROPRIETARY AND CONFIDENTIAL
Summary
■ Business Need + Audience + Technology = Success
■ Think about the content & update it frequently
■ Be realistic on time-frames & goals & implement in stages
Page 39 - June 23, 2011 – PROPRIETARY AND CONFIDENTIAL
Questions & Answers
@SumtotalSystems
http://www.linkedin.com/groups?home=&gid=45382
http://www.facebook.com/SumTotal.Systems
Visit us at www.sumtotalsystems.com and through these social channels:
– Full Two-‐Day Virtual Event from 9:15 a.m. to 6:00 p.m. ET. – 4 Keynote Sessions, 9 Workshops & over 10 Networking
Breaks. – Live & On-‐Demand. – Registra7on is FREE!
For more informa7on & to register visit HCMconven,oncenter.com
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