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Beyond Instructional Design:How Performance Support is Revolutionising e-Learning
Jane HartCentre for Learning & Performance Technologies
(c) C4LPT, 2016
AGENDA
Changing learning habits
What this means for content design
Design guidance and insights
Examples of performance support resources
Performance design process and measuring success
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“I don’t need to study a problem - only solve it.”COURSES
“I don’t need to take a test to know if I can do a task; I will
know if can do it when I complete the task.”
TESTS
“I don’t need to remember stuff - only know where I can find the
information again if or when I need it.”
MEMORISATION
focused on performance - getting a job done
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producing
small, flexible, on demand resources
for different users’ devices
in useful formats
to help get work done
courses > resources > performance support
What this means
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• It’s not a learning resource but a performance resource
• You can create resources alongside courses
• You can create resources instead of courses
Frominstructional design
to performance design
andinformation design
visual design
What this means
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Source: Nick Shackleton Joneshttp://www.aconventional.com/2014/12/
what-we-do-in-learning.html
Source: Nick Shackleton Joneshttps://www.linkedin.com/pulse/content-
dumping-how-poison-your-learning-strategy-shackleton-jones
From content to context
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content personalization
not about you personalizing itbut making it PERSONALIZABLE
by the user
i.e. to use in whatever way suits the individual concerned
2 - THINK FLEXIBLE
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Do you need interactivity in a performance support tool or job aid?
for additional guidance
to support personalisation
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Example: Google Guidehttp://www.googleguide.com/print/adv_op_ref.pdf
2 page PDF for printing
Text and links to deeper content and examples (for online use)
Supporting performance resource alongside tutorial
What elements can be extracted to form a good job aid?
Example 1: Textual Reference Guide or Cheat Sheet
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Example: Trade Show Checklisthttp://checklist.com/trade-show-checklist/
Things to do (non-sequential)
Interactivity? Check off items as you do them (print and check/interactive)
Example 2: Textual Checklist
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Example: How to unjam a printer
List of sequential steps
Interactivity? Only show the steps once they’ve been checked off?
Flip open the ADF by grasping the notch1
Firmly grasp the paper and pull it out2
Cl Close the ADF3
Press RESET4
Example 3: Step-by-step list
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Example: http://www.rff.com/order_processing.htm
Visual breakdown of the steps to complete a task
Example 4: Flowchart
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Start
End
Receive order
Assemble package
Requireshipping?
Enables user:
to select items to denote completion and/or
to gain more information
Example 5: Interactive Flowchart
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Example:http://ashleychiasson.com/blog/terminology-tuesday-job-aids/
Everything you need on one page
Example 6: Infographic
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Example 7: Annotated screenshots or images
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Annotated screenshot of Yammer, page 60, Modern Workplace Learning,
http://www.ModernWorkplaceLearning.com Original source: unknown
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Available on web/mobilePDF.
Snapguide example: https://snapguide.com/guides/turn-
your-smart-phone-into-a-wi-fi-hotspot/
Example 8: Text and Graphics Guides
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http://www.instructables.com/id/Gif-Tastic/?ALLSTEPS
Instructables example: How to make an animated GIF
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Example 9: Audio Guides
useful if hands-free access requiredtalking through a task or activity
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Example:https://www.youtube.com/watch?v=qr9rtFG7fKM
how to use a website or carry out a software activity
Example 10: Screencasts
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Example:https://www.youtube.com/watch?v=eLGLtnRopJM
Light-hearted animations explaining something - often uses hand-drawn figures or images.
Example 11: Animated explainers
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Example 12: How-To Videos
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Example: How to clear a printer jam http://www.howcast.com/videos/
384350-how-to-clear-a-printer-jam/
less than 2 minute videos
Example: How to make steak tartare https://vine.co/v/bOIqn6rLeID
6 second video
1. Analyse
• the performance problem
• the type of support that is required
• the device (if any) on which it will be used
2. Design the resource in the most appropriate format/media with essentials required
3. Make available for flexible and on demand use
Performance Support Design Process
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track hits | social ratings | social recommendationsperformance improvement
Measuring success
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