Better World Summit_Shereen Eltobgy_Delivering Happiness

Make Happy Work™ DAY 1

Better World Summit!Madison, Wi June 2014!

!!

Hello BWS : )

Shereen H. Eltobgy Happiness Development Diva

shereen@deliveringhappiness.com

Wow Bell!

Name Tags

Ground Rules

Meet your friends

Our Goals Some examples

And a few ground rules…

Let’s consciously design operating culture of our partnership. •  Create environment for us to thrive •  Code of action to move ideas into reality •  Maximize insight, learning, collaboration

Why?

Culture Pact

1.  What are the qualities of the culture we want to create together?

2.  What will we do when it gets difficult?

Think of great team you’ve been part of. What were some of the qualities that made it great?

Culture Pact

Let’s Commit!

Our Culture Pact

What’s your goal in life?

The Case for Happiness: Human Sense

1998

a positive interaction at work has an effect

5x more productive than a negative one

The Case for Happiness: Scientific Sense

HAPPINESS IS A SERIOUS BUSINESS

The Case for Happiness: Scientific Sense

Happy Employees

Happy Customers

Successful Company = =

DH Formula

+ Meaningful Lives

The Case for Happiness: Business Sense

Fortune’s 100 best workplaces vs S&P 500!

The Case for Happiness: Business Sense

The Case for Happiness: Business Sense

Why is this important for you?

Why is this important for you?

Why is this important for you?

Why is this important for you?

Why is this important for you?

5 Why’s exercise ;) (p9)

5 Why’s Debrief

How did it help you understand what’s important to you?

Have any of your why’s made you think about changing?

Why is it important to know your why?

Happiness Framework #1

Happiness Framework #2

Happiness Framework #3

Coffee?

Make Happy Work Model! What, Who & How to Make Happy Work!

Values Values & Behaviors

The WHAT to Make Happy Work™.

Meaningful work  Inspiration for self & others  

Highest level motivator Impact in community

PEC’s

Autonomy

Growth

Awareness

Alignment

Impact

The WHO to Make Happy Work™.

HOW do you Make Happy Work™

Think of a leader you admire How do they inspire you? Write 3 to 5 qualities on seperate Post-it’s

M.Teresa

Leader I Admire

Richard Branson

Bill Gates

Leader I Admire

I.Q. - smarts, intelligence!Technical Skills - competency in tasks!

EQ- ability to inspire, bring out the best in others!

Leader I Admire

Don’t sit down!

Grab a post it quality you would like to get better at yourself.!

•  Share the quality you selected from the flipchart and why you chose it. !

•  How you can help each other achieve that goal?!

Enjoy the 10min Break

Emotions… at work!

Emotions are the soft stuff.... do they matter like hard stuff?

Most people want to succeed at work. And are good with the hard stuff (strategy, planning, budgeting…)

But most are not so good at the soft stuff (culture, values, emotions…)

People perform proportionally to how they feel!

HARD STUFF What you do!

SOFT STUFF How you do it

The soft stuff is the

hard stuff

Role of Emotions at Work

Nic Marks, CEO of Happiness Works

Role of Emotions at Work

Role of Emotions at Work

Role of Emotions at Work

1. 100% Human - ALL have emotions!

2. Emotions are signals (let’s listen to them)!

3. Emotions have an impact on our performance!

4. 3:1 Positivity ratio, science for success!

Role of Emotions at Work What do you think?

Role of Emotions at Work Reflection, p15

LUNCH  

?

Where do

you START

Get the culture right then everything else

will fall into place

Right employees

Workforce happy, committed

People doing the right thing

Competitive edge

Strong Cultures

What do they look like?!!• Alignment, happy, fun!• Trust, pride, respect!• Friendship, connection!• Self actualization, Maslow’s!!

What’s the effect?!!

• Autonomy, free to be selves!• Engagement, invested !• Unleashed, creative, collaborative!• Happy customers, successful bz!

Culture Starts with values Values start with ME : )

Carefully watch your thoughts, for they become your words.

Manage and watch your words, for they will become your actions.

Consider and judge your actions, for they have become your habits.

Acknowledge and watch your habits, for they shall become your values.

Understand and embrace your values, for they become your destiny.

- Mahatma Ghandi

Personal Values

ME Values Refresh p17

Culture Starts with Values From ME to WE

10 Steps to Launching a Values-based

Culture

HOW do you Make Happy Work™

ASK MAP DEFINE LIVE

!

1. Commit To running a values! based organization.!

!2. Vision &

Higher Purpose Define or Refine your! vision (V) & higher!

purpose (HP). !

!H@work Survey

!Groundwork + research to

identify, understand, shape, and prioritize the: !

- Key Culture ! Elements!

- Core Values! - Happiness Frameworks, !

to amplify strengths! & dissolve weaknesses. !

!

!3. Core Values

Create/refine values, value! statements and value definitions. !

!

4. Finalize Values Based on staff input,!

define/refine & finalize.!!

5. Create Behaviors V2B workshops – Create behaviors!

by role/function, to bring core ! values to life.!

!

6. Synthesize Behaviors Synthesize with culture team. !

!

7. Align Values & Behaviors w/ Vision &

Higher Purpose Alignment check on all pieces!

before launch.!

10 Steps to Launching a Values-based Culture

!

8. Launch Announce HP, core values &! behaviors.. Lead by example.!

!9. Integrate into Daily

Practices Integrate Values & Behaviors into daily!

work, office culture & performance! measurements.!

!Integrate into:

•  Recruitment!•  Reward & Recognition!

•  HR processes!•  Performance Mgmnt!

!

10. Evolve Re-MAP using the H@W Survey.! Take note, improve and refine the!

way the values and behaviors! influence your culture.!

Draw your Team Values

Organizational Values Collective values of the organization •  Serve vision & higher purpose •  Code, guide culture & bheaviors •  Everybody’s biz

Discover Team Values Let’s Play Cards!

Measuring Culture From Values to Behaviors

Measuring Culture From Values to Behaviors

Measuring Culture From Values to Behaviors

Stretchhhhh

hh  

10 Steps to Launching a Values-based

Culture

ASK MAP DEFINE LIVE

!

1. Commit To running a values! based organization.!

!2. Vision &

Higher Purpose Define or Refine your! vision (V) & higher!

purpose (HP). !

!H@work Survey

!Groundwork + research to

identify, understand, shape, and prioritize the: !

- Key Culture ! Elements!

- Core Values! - Happiness Frameworks, !

to amplify strengths! & dissolve weaknesses. !

!

!3. Core Values

Create/refine values, value! statements and value definitions. !

!

4. Finalize Values Based on staff input,!

define/refine & finalize.!!

5. Create Behaviors V2B workshops – Create behaviors!

by role/function, to bring core ! values to life.!

!

6. Synthesize Behaviors Synthesize with culture team. !

!

7. Align Values & Behaviors w/ Vision &

Higher Purpose Alignment check on all pieces!

before launch.!

10 Steps to Launching a Values-based Culture

!

8. Launch Announce HP, core values &! behaviors.. Lead by example.!

!9. Integrate into Daily

Practices Integrate Values & Behaviors into daily!

work, office culture & performance! measurements.!

!Integrate into:

•  Recruitment!•  Reward & Recognition!

•  HR processes!•  Performance Mgmnt!

!

10. Evolve Re-MAP using the H@W Survey.! Take note, improve and refine the!

way the values and behaviors! influence your culture.!

Let’s Review Our Goals …

Action Planning

What did you learn that matters to you?

What will you do about it?

1 Action at a time

deliveringhappiness.com

Homework : ! Happiness at Work Survey

Hooray! Great work today; )

Make Happy Work ™

Welcome Back! DAY 2

Change Tables :) Let’s connect with new people!

Culture Pact Review Are we living our CP?

Share in your truddies: -  One moment we lived them yesterday? How did we celebrated it? -  Did we use any of our “When it gets tough” behaviors?

Anything we should add or remove?

deliveringhappiness.com

Homework! Let’s review together Happiness at Work Survey

Happiness at work survey…

•  Share a highlight each and explore / brainstorm on how you can amplify it at work.!

•  Share a lowlight each that you would like to overcome or transform, and provide supportive strategies.!

7 Principles of a Fierce Conversation™

Master the Courage to Interrogate Reality™ Truth & Courage   Come Out From Behind Yourself, Into the Conversation, and Make It Real™ Authenticity   Be Here, Prepared to Be Nowhere Else™ Presence Tackle Your Toughest Challenge Today™ Intention & Action   Obey Your Instincts™ Intuition   Take Responsibility For Your Emotional Wake™ Personal Responsibility

Let Silence Do the Heavy Lifting™ Mindfulness

™ Fierce, Inc.

Let’s layer in some science.

OUR BRAINS ARE HARDWIRED TO SEEK HAPPINESS. YET WE’RE SUPERBAD AT PREDICTING WHAT CAN SUSTAIN IT.

I’ll be happy when…

1.  I wish I had the courage to live a life true to myself, not the life others expected of me (purpose)

2.  I wish I hadn’t worked so hard (purpose) 3.  I wish I’d had the courage to express my feelings (conn) 4.  I wish I had stayed in touch with my friends 5.  I wish that I had let myself be happier

Fast Forward: Top 5 regrets in life

*  Bronnie  Ware,  Pallia7ve  Care  Nurse  caring  for  pa7ents  in  last  12  weeks  of  life  

...but ONLY 10%

Happiness is predetermined

90% of happiness is how we process the world.

All this links back to the science of happiness:

HAPPINESS IS A CHOICE!

Change your mindset, change your world.

OUR BRAINS CAN BE REWIRED FOR LONG TERM HAPPINESS.

States à Physical, mental or emotional state of being can be based on external circumstances or internal feelings (Reactive)

à Super Powers When we master control of our Skills they are like our own superpowers

Super Powers Happiness is a Choice

à Skills As we learn to use states to our advantage they become Skills

Some states serve us well positive states support happiness

Fear Anxiety Jealousy Frustration Stress Blame

Curiosity Compassion Playfulness Gratitude Appreciation Pride Courage

Super Powers Happiness States

Some states have more limited uses Prolonged negative states limit happiness

Best YOU Best work Expansion: Greatest Allowing State (happiness)

Limited YOU Unrealized Potential Contraction: Weakest Allowing State

!!What states would you like to become more skilled at? !

Super Powers

!!What is one state you’d like to turn into a super power?!Write it on your name tag!!

Super Powers

Progress !!

Progress

•  Set your goals: BIG, small, zoom in! •  Measure •  Celebrate

Let’s sense the progress

LIFE COACH ZU CLASSES & RAISES

Success Circle Let’s sense the progress

•  Was it easy to find small successes to celebrate?!!•  How does this apply at work? !

•  What are small successes that you can celebrate at work? !

•  Record your 3 ideas on how can you do it, in page 33.!

Let’s sense the progress Success Circle

Control !!

Control

If we practice, we can build a force field

Speech Actions

Let´s get things under CONTROL!

Internal

External

We each have 4 powers…

Emotions Thoughts

Let’s practice with a positive emotion: •  Go back in your mind to a positive memory, to a happy emotional state. •  What was the emotion? •  What was happening, what did it feel like? Where did you feel it?

p26

Let´s get things under CONTROL!

Let’s practice with a negative emotion: •  Do the same for a negative memory, a negative emotional state. •  What was the emotion? •  What was it like to be there, what did it feel like?

Let´s get things under CONTROL!

p26

Now think back on a time when something really funny happened that makes you laugh and makes you very happy

•  What was it like to be there, what did it feel like?

Let´s get things under CONTROL!

p26

p26

“Control the ME… if a Jedi you will be”

Stretchhhhh

hh  

Connectedness !!

Connectedness

8  New Science of building great teams, HBR April 2012

Great Teams & Networks Connectedness and high performing teams

Exploration INTERNAL TEAM ENERGY AND AMOUNT OF COMMUNICATION BETWEEN TEAMS

Engagement AMOUNT OF COMMUNICATION BETWEEN INDIVIDUAL TEAM MEMBERS

Energy HOW TEAM MEMEBERS CONTRIBUTE TO A TEAM AS A WHOLE, AMOUNT OF ENERGY AND IDEAS

Select any two people in the room! Silently! Don’t divulge who they are.!

Place yourself equidistant from those two people! When they move, you relocate to stay equidistant from them. !!

Just be aware that...

At any time you are either AFFECTING people

or INFECTING people.!!

I’m  hungry

…

lunch?  

Welcome  Bac

k  ;P  

Higher Purpose !!

Connects employees to meaning in work

Inspiration for employees, customers

Compass for decision making

- Meaning beyond self, profits

-  Benefits society or world

Higher Purpose Playbook p36

Higher Purpose For Sustainable Happiness and Long Term Bz Success

Top companies Higher Purpose = Human Value

•  Eliciting Joy sense happiness, wonder!

•  Enhancing Connection meaningful way!

•  Inspiring Exploration new horizons and experiences!

•  Evoking Pride increased confidence, vitality!

•  Impacting Society broadly, positively!

Higher Purpose

Zappos  Higher  Purpose:  Deliver  Happiness    

Higher Purpose

Higher Purpose inspire & implement solutions to the environmental crisis

Higher Purpose = Higher Profit

Higher Purpose Inspiration

Alan Watts •  British philosopher writer & speaker •  Popularized Eastern philosophy for Western

audience

Check him out on YouTube…

Building Bionicals Let’s work…

Bionical Competition

Which team can build their bionical first?

Let’s compete…

Bionical Competition Stop! Purpose shift..!

•  New CEO •  Still a competition…but now it’s for charity •  Each team come up with a local charity •  The Bionicals will go to the winner’s charity

(for real ; )

How many Bionicals can we build for them?

Higher Purpose Bionicals for Kids

Higher Purpose Debrief

!IF YOU WANT TO BUILD A SHIP, DON’T ASSIGN TASKS AND WORK, BUT

RATHER, TEACH THEM TO LONG FOR THE SEA! ~SAINT EXUPERY!

!

Wrap Up & What’s Next? Ideas to cruise on.

How do we apply the Science of Happiness in our org?

Practice the Soft Stuff Appreciation

Action Plan

!   What will you do? !   Why is it important? !   Who will you involve? !   Who will you ask help from? !   When will you start & want to finish?

Let’s think what will we do with what we’ve learned and shared today.

High fiiiiiiiiiiiiiii

ve!

Sunny

Thank you very much!