AuSAE Leadership Symposium 2012 - Big Challenges, Digital Answers

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Ideas and examples for how membership organisations, associations and not-for-profits can optimise their digital channels to deliver digital communications and experiences across the member lifecycle.

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Meaningful ideas, intelligently delivered

Membership Organisations Big challenges – Digital answers?

AuSAE Leadership Symposium 2012

Meaningful ideas, intelligently delivered

Download the free membership report from

www.precedent.au.com/our-reports

Meaningful ideas, intelligently delivered

Meaningful ideas, intelligently delivered

The poor old user

Meaningful ideas, intelligently delivered

Meaningful ideas, intelligently delivered

$300 million

Meaningful ideas, intelligently delivered

Our research

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+

Meaningful ideas, intelligently delivered

The challenges

Meaningful ideas, intelligently delivered

The challenges

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The curve of digital engagement

Meaningful ideas, intelligently delivered

Meaningful ideas, intelligently delivered

Meaningful ideas, intelligently delivered

Communicating the value of membership

A more permeable approach to membership

Meaningful ideas, intelligently delivered

Communicating the value of membership

A more permeable approach to membership

Meaningful ideas, intelligently delivered

Communicating the value of membership

A more permeable approach to membership

Meaningful ideas, intelligently delivered

Communicating the value of membership

A more permeable approach to membership

Meaningful ideas, intelligently delivered

Communicating the value of membership

Meaningful ideas, intelligently delivered

Communicating the value of membership

Meaningful ideas, intelligently delivered

Meaningful ideas, intelligently delivered

BMA Fifty-fifth Annual Meeting, Dublin, 1887

Providing added value online

Meaningful ideas, intelligently delivered

Meaningful ideas, intelligently delivered

Meaningful ideas, intelligently delivered

• Open the gates – start flirting!

• Demonstrate the value of your offering before

needing a commitment

• Build the relationship over time

• Think about additional services you can offer your

members purely online that will add real value

• Empower subject matter experts

Considerations

Communicating the value of membership

Meaningful ideas, intelligently delivered

Meaningful ideas, intelligently delivered

Our most valued asset – the magazine

Meaningful ideas, intelligently delivered

Our most valued asset – the magazine

Meaningful ideas, intelligently delivered

Meaningful ideas, intelligently delivered

Our most valued asset – the magazine

Meaningful ideas, intelligently delivered

Our most valued asset – the magazine

Meaningful ideas, intelligently delivered

Our most valued asset – the magazine

Meaningful ideas, intelligently delivered

Our most valued asset – the magazine

Meaningful ideas, intelligently delivered

Our most valued asset – the magazine

Meaningful ideas, intelligently delivered

Our most valued asset – the magazine

Meaningful ideas, intelligently delivered

Our most valued asset – the magazine

Meaningful ideas, intelligently delivered

Our most valued asset – the magazine

Meaningful ideas, intelligently delivered

Our most valued asset – the magazine

• Think beyond a magazine – and PDFs, and emails…

• Deliver a mix of relevant, personalised content and

overall messages

• Enable your members to choose how they consume

your articles

• Empower experts to curate content on your behalf

• Combine print and digital to bolster your online

ecosystem

Considerations

Meaningful ideas, intelligently delivered

Meaningful ideas, intelligently delivered

Meaningful ideas, intelligently delivered

75% of Australian smart phone owners browse the web Source: Our Mobile Planet

Meaningful ideas, intelligently delivered

23% of Australian users would rather give up TV than

their smartphone Source: Our Mobile Planet

Meaningful ideas, intelligently delivered

Mobile is here now

Meaningful ideas, intelligently delivered

Meaningful ideas, intelligently delivered

Meaningful ideas, intelligently delivered

Meaningful ideas, intelligently delivered

Meaningful ideas, intelligently delivered

Mobile is here now

Meaningful ideas, intelligently delivered

Mobile is here now

Meaningful ideas, intelligently delivered

Mobile is here now

Apps for specific objectives

Meaningful ideas, intelligently delivered

Apps for specific objectives

Meaningful ideas, intelligently delivered

Meaningful ideas, intelligently delivered

Mobile is here now

Think mobile first?

Meaningful ideas, intelligently delivered

Mobile is here now

• Know your audience!

• Consider scenarios and motivations on mobile –

use your personas!

• There is a time and a place for mobile apps – but

they are not a magic bullet

• Designing for mobile should be an integral part of

future development

Considerations

Meaningful ideas, intelligently delivered

A strategic roadmap

Meaningful ideas, intelligently delivered

A strategic roadmap

Coordinated strategies

Brand expression

Meaningful ideas, intelligently delivered

Meaningful ideas, intelligently delivered

Meaningful ideas, intelligently delivered

Meaningful ideas, intelligently delivered

Think big

Start small Act quickly

Meaningful ideas, intelligently delivered

A communications consultancy specialising in delivering creative solutions for a digital world.

• 80 experts

• 5 sectors

• 5 locations

• 22 years

About us

Meaningful ideas, intelligently delivered

Meaningful ideas, intelligently delivered

Meaningful ideas, intelligently delivered

www.precedent.au.com Dan Baker 08 6210 3116 dan.baker@precedent.au.com George Evans 03 9008 5936 george.evans@precedent.au.com

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