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Customer Care 2020
3
“I never met anyone who loves to call a business”
“We think you should be able to just message a business like you message a friend”
• Instant • Interactive
• Proactive • Personal
4
I chatbots
Fonte:Facebook2016
5
LE
GA
CY
SY
ST
EM
S
NLP/NLU BUSINESS
RULES
REPORTING & ANALITYCS
USER MODELING
CM
S
CA
MP
AIG
N
MA
NA
GE
R
MULTICHANNEL AGENT CLIENT
APP/WEB
(VIRTUAL ASSISTANT)
MESSENGER
& M BOTS
WE CHAT
SMS
TELEGRAM
& T BOTS
CORE PLATFORM
our A.I. competences and experience
2009
2011
2013-14
2015
2016 +
SMS
Customer
service
Smart
Message
Text /voice
Virtual
Assistants
BOTS
and other AI
Enhancements
(Deep learning)
Text4Assist
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