Apse Presentation V4a

‘All Things To All People’

‘Striking A Balance’

Social enterprise model of service delivery……

Registered Charity

Separate Trading Company –non charitable activities

Turnover £8.5 million

524 staff on payroll

Re-organising cultural delivery – focus on change

Responsive to local community needs

Alert to wider opportunities for cultural provision

Investment in facilities and community front line service

Balance pressures on revenue budget

Sports and Leisure Centres

Civic Centre and Arena Auditorium

Tourist Information and Museums

Sports Development

Arts and Heritage Development

Golf Course

Water Activity Centre

Consultancy Service

Athletics Track

Townships

Town Centre Location

2600 sq ft Main Hall

Seating for 400 people

600 CapacityModern

Meeting Rooms

‘In managing Heywood Civic Centre, Link4Life has 6 Strategic Objectives:’

Access to Services

Connecting to our Communities

Equality and Diversity Partnership Working

Value for Money

Reflecting Community Priorities

Customer FocusCustomer Focus

IntegrityIntegrity

Hard WorkHard Work

Continuous ImprovementContinuous Improvement

QualityQuality

ProfessionalismProfessionalism

CooperationCooperation

IngenuityIngenuity

Embrace ChangeEmbrace Change

PartnershipPartnership

Performance ManagementPerformance Management

The Sport and Leisure Service Plan outlines key strategic aims, in a transparent and accountable manner based around both the Trust’s Key Performance Objectives and both National and Local indicators.

NI 8 Adult participation in sportNI 11 Engagement in the arts

“Ensuring improved health and wellbeing through physical activity and social

interaction”

“ The Councillors must, as a matter of urgency, agree a policy for the Civic Venues which will provide the strategic direction for the service and ensure that, as the new venues are developed the local community is fully involved to ensure services meet

local needs”.

“Develop and agree a comprehensive policy relating to pricing, usage and

philosophy of use

Heywood Civic Centre’s aim was to meet and develop further the Company Objectives.

• To provide innovative cultural activities to all sectors of the community

• To increase the number of user visits at all sites

• To reduce the net cost per visit

• To focus on quality delivery through continuous improvement and self - assessment

• To refurbish/replace the facilities with significant capital investment

• To provide innovative cultural activities to all sectors of the community

• To increase the number of user visits at all sites

• To reduce the net cost per visit

• To focus on quality delivery through continuous improvement and self - assessment

• To refurbish/replace the facilities with significant capital investment

Objectives were agreed and needed to strike a balance to which achieved....

Action Comments

Maintain ‘free’ hires for civic meetings within normal opening hours.

Normal opening hour’s needs to be defined in budget centres.

Introduce ‘real cost’ charge for civic meetings outside of normal opening hours.

Will promote more use within normal opening hours.

Introduce charge for hires by council departments.

Will promote appropriate use of rooms and some income if meetings are cancelled.

Use a reduced charge for community group use in normal opening hours.

Will promote social inclusion, will not incur additional costs and will core best value

points.

Use a realistic and affordable charge for community group use outside of normal

Will reflect costs but still assist community use

Action Comments

Block out commercial let times

Will allow long term bookings. Will allow block bookings. Will take account of regular

Civic events. Will help Managers meet income targets.

Discontinue current reduced let system.Prices will reflect policy. Charities etc. will apply to their local township for support.

Introduction of Quality Management System

Specialist Sub Manual:

Arena Auditorium and Civic Centre Manual

Customer Consultations Introduced New Health and Safety Policy

Improved Marketing and WebsiteBuilding Improvements

2005-2006

2006-2007

2008-2009

APSE Performance Indicators

2005-2006

2006-2007

2008-2009

APSE Performance Indicators

2005-2006

2006-2007

2008-2009

APSE Performance Indicators

Usage and Income

Year Visitors Primary IncomeSecondary

Income

2005/2006 54,768 £81,602 £90,373

2006/2007 64,791 £82,809 £111,087

2007/2008 65,705 £88,268 £114,130

Graham DuckworthEvents and Bookings ManagerMiddleton ArenaManchesterM24 1AG0161 6624000graham.duckworth@link4life.org

John TaylorHead Of Sport and LeisureFloor 6Municipal OfficesRochdale01706 647474john.taylor3@link4life.org

www.link4life.org