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How WASH Laundry used the cloud to improve service and profits
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CUT ACQUISITION SYSTEMS INTEGRATION
TIME IN
LESS THAN TWO YEARS AGO WASH LAUNDRYHAD ONLY 10 OFFICES
REDUCED MACHINE SERVICE RESPONSE TIMECustomers automatically create
service tickets by scanning barcodes with a mobile app powered by Microsoft Azure.
MAXIMIZED PROFITS ON AN INDIVIDUAL
MACHINE BASISPowerBI for Office 365 regression modeling provides insights to set the right price in the right place.
blogs.technet.com/b/work/
facebook.com/MicrosoftforWork
twitter.com/MSFT4Work
A journey to the cloud
900EMPLOYEES
31TOTAL OFFICES
500,000PIECES OF EQUIPMENT
70KTOTAL LOCATIONS
This is WASH Laundry:
LIFETIME CUSTOMER RETENTION RATE
98%
10 CANADIANPROVINCES
15 US
STATES
InstallWASHERS + DRYERS
TO COMBINE DATA FROM
MANY SOURCES
TO VISUALIZE AND ANALYZE DATA QUICKLY
TO SHARE INSIGHTS + DATA
ACROSS ALL OFFICES
ServiceWASHERS + DRYERS
CollectINCOME FOR CUSTOMERS
How WASH Laundry used the cloud to improve service and profits.
WASH does three things:
WASH: Soaring in the cloud
WASH needed:
This is WASH today:
To stay competitive and keep its core values,WASH turned to Office 365 and the Microsoft cloud.
EMPLOYEES STAY CONNECTED AND
IN TOUCHSmartphones, Office 365, and a Yammer network keep techs connected.
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