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The world of Content and Information Management is changing more dramatically than it has since the advent of the Web. Social, mobile, cloud, and big data are driving organization to create new Systems of Engagement with employees, customers, and partners. As the concept of “normal” business is altered and re-imagined, Information Professionals need to be ready to shepherd their organizations through these exciting challenges.
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#AIIM
A Brave New World for Information Management
Laurence HartChief Information Officer
AIIM
Overview
The Lost Decade The New Revolution Breaking Through Twitter
Speaker: @piewords Hashtags:
#MMTM12 #EMCWorld
About AIIM
• Community• Research
• Education• Advocacy
Global community of information professionals. We provide the education, research and certification that information professionals need to manage and share
information assets in an era of mobile, social, cloud and big data.
65,000 Members Worldwide
Where It Started
Correspondence Tracking Document Management Database Custom Interface
Innovation everywhere Future was bright
Enterprise Content Management (ECM) is the strategies, methods and tools used to capture, manage, store, preserve, and deliver content and documents related to organizational processes. ECM tools and strategies allow the management of an
organization's unstructured information, wherever that information exists.- AIIM (October 2011)
Th
e E
nte
rpri
se C
MS
Pla
tfo
rm
Content Services
Process Services
Library Services
DigitalAsset
Management
EmailManagement
WebContent
Management
RecordsManagement
Co
nte
nt
Ap
plic
atio
ns
Collaboration
ExternalInterfaces
(SOAP,WS-*, RSS,
REST,RPC…)
ECM, The Lost Decade
DefineECM ECM
Project
ECM
Project
ECM
Project
Forms
CCA
Reports
Semantic
And Now?
66% of Information projects fail (Forrester) Lack of…
Planning Communication Innovation Experience
Excessive scope Not the tech
Even When it “Works”
45% of scanned documents are created digitally
77% of invoices that arrive as PDF attachments get printed
31% of faxed invoices get printed and scanned again
The Paper Free Office, AIIM Industry WatchFebruary 2012
http://www.aiim.org/Research/Industry-Watch/Paper-Free-Capture-2012
Information is More Than Content
Specialized systems rule Data provides Context Standards not enough
CMIS WEMI
Those who don't know history are destined to repeat it.
-Edmund Burke
Advent of the Web
Technology was pretty Zero client was enticing
Maintenance Initial deployment
Reality, 10 years away
Mobile
Mobile is shiny “must-have” Key questions
How’s that website? What is the problem?
Solutions Print to review Ad-hoc scanning
Convenience
Enterprise 2.0
Social Media
Social Business
New tools, not concepts Layer on everything Discoverable collaboration Culture matters Gamification nudges
EMC Community
Big Data in Content
Volume, Variety, Velocity Data all around us
Audit trails Process Data Social activities Clicks
Trends, not numbers Good Google
The Unanswerable Question
If all the obstacles to ECM adoption - e.g., user/culture acceptance, networks
bandwidth, cost, security, etc.- were to go away, what would you do with ECM?
Andrew Chapmanhttp://nevertalkwhenyoucannod.com
Fall 2010
What Is The Cloud?
What Is The Cloud?
What is the Cloud?
Relieving us of the hard work Ties it together Tool, not goal Not the answer to everything
Exciting Times
Foundation is Systems of Record Doing it already
Collecting data Being social Using mobile
Business problems, not content problems
Discussion
Laurence Hartlhart@aiim.org
Twitter: @piewords
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