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HAVE FUN WITH SALES AND MARKETING…AND MAKE
MONEY!
by Jason Rock
7 seconds…
1st impression
1ST IMPRESSIONS AND CUSTOMER SERVICE
Warm up…1st impression
The big black bug bled blue-black blood
Customer Service
Studies show 4x more likely to refer if Very Satisfied
What are they saying when
leaving?
I have never seen…
friendlyer
LO
VE
joyful Fun
uh
trust
So many smiles
Nice staff
sweetlaughter
Good food
The experience they have drives the decision!
Who you are…
Where you are from…
Your title…how long…
What you will do when they move in…
Why you love your job…
Remind them not to wait !
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