10 Tips to Profit from the Power of Your Customers - Chuck Wall

@33voices / www.33voices.com / chase@33voices.com

The following slides are highlights from the interviewby @MoeAbdou, founder & host of 33voices.

Click here to listen in

Chuck Wall

Founder of Customer CEO, the Austin-based customer research,

engagement and marketing company.He is a contributor to Forbes and

Fast Company, on leadership, innovation, and customers.

33voices.com/Chuck-Wall

To truly serve your customer today,you have to throw out the rule books

and be ultra responsive

No.1

33voices.com/Chuck-WallNo.2

When you STOP doing what you’ve always done,

and LOOK at what your customer sees,

it will be easy to LISTEN for what they truly want from you

33voices.com/Chuck-WallNo.3

The quality of your brand is in direct correlation withthe quality of the conversations you’re having with your customers

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Your customer’s biggest complaint is that you’re not listening to them –

are you? ...really?

33voices.com/Chuck-WallNo.5

Prove to your customer that you’re in the game with themand watch their loyalty soar

33voices.com/Chuck-WallNo.6

Simplicity is directly related to your profitability -

make my life simple and you win

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Social causes inspire advocacy –what does your brand stand for?

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Each customer adds a quantifiable lifetime value to your business, and it’s largely due to their experience –

can you measure it?

33voices.com/Chuck-WallNo.9

A tip from Jeff Bezos:Never make a decision withoutconsideration for your customer

33voicesChuck Wall - Jeff Bezos and the empty chair (0.59)

33voices.com/Chuck-WallNo.10

Your platform is the new form of service,embrace it and do it in real time, all the time

Really reflect...

When was the last time you asked your customer for an idea?

Really reflect...

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