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Listen to the full interview at www.33voices.com/chip-r-bell/audio The author of nineteen books, Chip's newest book (with Marshall Goldsmith) is Managers As Mentors: Building Partnerships for Learning. He is also the author of Wired and Dangerous (with John Patterson) and Managing Knock Your Socks Off Service (with Ron Zemke). He has served as consultant, trainer, or speaker to such major organizations as GE, Microsoft, State Farm, Marriott, Lockheed-Martin, Cadillac, KeyBank, Ritz-Carlton Hotels, Pfizer, Eli Lilly, USAA, Merrill Lynch, Allstate, Caterpillar, Hertz, Accenture, Verizon, Home Depot, Harley-Davidson, and Victoria's Secret. He has served as an adjunct instructor at Cornell University, Manchester University (UK), and Penn State University.
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@33voices
intelligent insights to advance your business and life
The following represents 10 highlights from the interview by @MoeAbdou,
founder & host of 33voices®.
Chip BellChip’s consulting practice helps orga-nizations build a culture that supports long-term customer loyalty. Prior to starting a consulting firm in the late 1970s, he was Vice President and Di-rector of Management and Organi-zation Development for NCNB, now
Bank of America.
@ChipRBell
Stream interview Watch videoWatch videoNo.1
Learning is a door open from the inside.as a manager or mentor,
your gift is to inspire others to open it.
Stream interview Watch videoWatch videoNo.2
The modern manager works in bursts
and not sustained action.it’s the diversity of today workforce that requires such an agile thought process.
Stream interview Watch videoWatch videoNo.3
The modern mentor is curious and humble.she aspires to have her legacy contribute to the transformation of others.
Stream interview Watch videoWatch videoNo.4
The spirit in which you give advice matters.
build a readiness first, and minimize the potential for defensiveness by offering the advice, never just telling it.
Stream interview Watch videoWatch videoNo.4
The spirit in which you give advice matters.
build a readiness first, and minimize the potential for defensiveness by offering the advice, never just telling it.
33voicesChip Bell - How To Give Advice
Stream interview Watch videoWatch videoNo.5
Before managing others, learn to manage yourself first.do you see the world as you want to see it or are you open to varying perspectives?
Stream interview Watch videoWatch videoNo.6
Want to become an elite manager?
Volunteer!Not only does it help you see the importance of managers; more importantly, it helps you see
how fragile life can be.
Stream interview Watch videoWatch videoNo.7
If you’re lucky enough to have a mentor,
be prepared! Have clarity around your goalsand always contribute more than you get.
Stream interview Watch videoWatch videoNo.8
“The purpose of business is to create and keep a customer”
Peter F. Drucker –Do you consider your customer
your partner?
Stream interview Watch videoWatch videoNo.9
When you align your activities with your customer’s most important priorities;
loyalty is inevitable.
Stream interview Watch videoWatch videoNo.10
Leaders are mangers and mangers and leaders.you can’t provide direction if you don’t know where you’re going.
Really reflect...
do you live in your customer’s world?
Really reflect...
Connect WITH US!
Tell us what you thinkChase@33voices.com
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