10 biggest myths about telecom collections

The 10 Biggest Myths About The 10 Biggest Myths About Telecommunications Telecommunications

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MYTH #1MYTH #1

All customers All customers understand understand their telecom their telecom bill.bill.

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Myth #2Myth #2

Customers Customers always read and always read and understand the understand the contract they contract they signed.signed.

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Myth #3Myth #3

The sales person The sales person never promises never promises something they something they can’t deliver. can’t deliver.

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Myth 4 Myth 4

All customers All customers understand understand telephony and telephony and how to size their how to size their needs properly.needs properly.

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Myth #5Myth #5

Customers are Customers are never mean never mean spirited when spirited when they are faced they are faced with the realities with the realities of their of their discontinued discontinued phone service.phone service.

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Myth # 6Myth # 6

Collection Collection agencies don’t agencies don’t need a special need a special approach to approach to handle telecom handle telecom accounts… accounts… They’re just like They’re just like every other bill. every other bill.

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Myth #7Myth #7

Collectors can be Collectors can be successful most successful most of the time of the time without contracts without contracts and invoices. and invoices.

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Myth #8Myth #8

Customers enjoy Customers enjoy paying early paying early termination termination fees.fees.

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Myth #9Myth #9

Customers Customers always have always have receipts for receipts for returned returned equipment.equipment.

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Myth #10Myth #10

The new phone The new phone vendor always vendor always takes care of takes care of everything.everything.