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2009 March - Talent Management Conference
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SPEAKER NAME: Tom Bartridge
COMPANY NAME: Emaar
Talent Management
March 2009
Talent Management – March 2009Slide 3
Why is Talent Mgmt Important?
Global consulting firm Development Dimensions
International (DDI) conducted a survey at the end of
2007 with 412 senior leaders in Europe, North America,
Asia and Australia
The study found 85% of CEOs said talent management
is as important, or more important than other business
priorities. But only 2 in 10 leaders say they often spend
time managing talent, and only 1 in 10 reviews it with
their board of directors
For more information see article “Talent Management Seen as Top Priority, but
Draws Scant Leadership Effort” by Theresa Minton-Eversole – SHRM online editor
Talent Management – March 2009Slide 4
Where Do You Start?
What will the organization structure look like in 8
Quarters, in 12 Quarters?
What skills will be needed to cope with changes?
How many new positions are anticipated in the
next 8-12 Quarters?
How do you diagnose leadership skills accurately?
How many potential candidates are currently ready
to assume these roles?
Are your development activities challenging?
Talent Management – March 2009Slide 5
Talent Development
Be integrated / complement existing programs and
have support of entire management team
Efforts should go beyond replacement planning
Focus on developing the leadership ability of
selected candidates
Staff must be encouraged to develop themselves
for the future
Advancement is not “promised” to any individual
Focus on activities that increase an individual’s
potential for success within 8-12 Quarters
Talent Management – March 2009Slide 6
Responsibilities
Critical Issues Corporate Role SBU / Regions
Business / Resource Plan
provide frameworktalent pool custodiantalent deploymentbuilding Emaar Talent Brand
provide resource planning requirementsdevelop business plansdevelop action plans
Development / Retention
identify core competenciesidentify talent (internal & external)link talent development to key job responsibilitiesmake talent development KPIdesign outreach programdifferentiated rewards
identify core competenciesidentify talent (internal & external)contribute to talent poolaccept outsiders into unitcreate development program within unit
Talent Management – March 2009Slide 7
Responsibilities
Critical Issues Corporate Role SBU / Regions
Communication
create communications policy guidelinesensure information flows across all SBUs / Regionsbring people togethercreate communication systemcelebrate / share successes
share information with peers and corporateprovide regular feedbackcelebrate / share successes
Monitoring
ensure consistent & effective implementationset goals for success
monitor all managerial talent levelsbe accountable
Appraising Performance
Talent Management – March 2009Slide 9
The Link to Performance Appraisals
Link Company goals to individual contribution
Provide clarity on job & performance requirements
Monitor & measure performance
Improve individual performance
Provide training & development guidance
Ensures top-performers are identified
Supports the growth of Talent in the Company
Talent Management – March 2009Slide 10
The Appraisal Process
Setting objectives / expectations
Be clear about consequences
Tying individual performance to the “Big Picture”
Monitoring performance
Providing feedback
Conducting formal evaluation session
Closing the session
Talent Management – March 2009Slide 11
Joint objective setting between manager and
subordinate
Agree on performance targets
Set review dates
Setting Objectives / Expectations
Talent Management – March 2009Slide 12
Providing Feedback
Conduct reviews periodically
Focus on performance not personalities
Identify training related issues
Identify motivational / behavioral issues
Identify strengths and areas for improvement
Provide constructive feedback, when needed
Give praise, when deserved
Recognize superior performance
Use Positive Language
Emaar’sAppraisal Forms
Talent Management – March 2009Slide 14
Form A: Employees
Form B: Managers
Form C: Executives
Sections: 1. Competencies
2. Competency Rating Scale
3. Objectives
4. Additional Objectives
5. Overall Rating
6. Comments Block
7. Training Requirement Block
Supporting Development of Talent
Talent Management – March 2009Slide 15
Manager Level Focus
1. Operations Management
2. Plan & Organize Work
3. Knowledge & Self Mgmt
4. Communication & Influence
5. People Mgmt & Development
6. Delivers Results
7. Continuous Improvement
Talent Management – March 2009Slide 16
Executive Level Focus
1. Strategy & Vision
2. Judgment & Decision Making
3. Shared Ownership
4. Communication & Influence
5. People Mgmt & Development
6. Delivers Results
7. Continuous Improvement &
Change
Emaar Talent Pool
Talent Management – March 2009Slide 18
What is the Talent Pool?
Systematic process where managers identify,
assess and develop their employees
Vital for Emaar because it ensures a pool of future
leaders
Managers provide development opportunities that
stretch their subordinates’ abilities
Exposes high-potential candidates to as much of
the working environment as possible
Talent Management – March 2009Slide 19
Talent Pool Program
Talent Management – March 2009Slide 20
Welcome Screen
Talent Management – March 2009Slide 21
Selecting Candidates
Talent Management – March 2009Slide 22
Candidate Data
Talent Management – March 2009Slide 23
Job History
Talent Management – March 2009Slide 24
Candidate’s Top 3 Talents
Be specific and describe actions, behaviors & decisions.
Talent Management – March 2009Slide 25
Key Development
Talent Management – March 2009Slide 26
Assignments
Talent Management – March 2009Slide 27
Assessment
Talent Management – March 2009Slide 28
Appraisal History
Talent Management – March 2009Slide 29
Training
Talent Management – March 2009Slide 30
Reports
Mentoring
Talent Management – March 2009Slide 32
Purpose of Mentoring
Prepare for succession
Retain high performers
Improve workforce diversity
Improve job performance
Manage corporate knowledge
Reduce learning time and cost
Support nationalization targets
Increase employee engagement
Talent Management – March 2009
Actively seek opportunities for protégé to acquire the identified experiences, knowledge and training they need
To coach and guide the protégé on an ongoing basis, provide feedback and be a sounding board.
Mentor Responsibilities
Talent Management – March 2009
Develop and execute action plans to "close the gaps," maintain high levels of self-motivation and be open and direct with their mentor.
Readily accept feedback and take the responsibility for their own development.
Protégé Responsibilities
Talent Management – March 2009Slide 35
In Closing…
The key is to see learning as inseparable from
everyday work… Peter Senge
Nobody needs to learn, survival is not
compulsory… Deming
The rate at which individuals & organizations learn
may become the only sustainable competitive
advantage… Ray Stata
Education’s (mentoring) purpose is to replace an
empty mind with an open one… Malcolm Forbes
Talent Management – March 2009Slide 36
Any Questions ?
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